IT Help Desk Administrator Job at Jobot, Burlington, MA

U01KRGo0WElzc2puNXV5VDZrMGNxR0pSY3c9PQ==
  • Jobot
  • Burlington, MA

Job Description

Growing Multi-Physics Software organization is seeking IT Help Desk Administrator who would like to move up within their career!

This Jobot Job is hosted by: Giulia Saier
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $55,000 - $75,000 per year

A bit about us:

Our client is a global leader in specialized engineering software development with a 35+ year track record of innovation in computer-aided engineering and scientific computing. Their products are trusted by engineers, researchers, and scientists worldwide for solving complex technical challenges and accelerating product development.

With offices across North America, Europe, and Asia, they maintain a strong presence in the technical computing industry. Their continued growth and success stem from their commitment to pushing the boundaries of simulation technology while maintaining a collaborative, innovation-focused workplace culture.

This position is fully in office, remote applicants will not be considered

Why join us?
  • Compensation commensurate with skills and experience!
  • Health and 401(k) plans with a company match and other benefits!
  • Generous vacation time!
  • Believe in work-life balance for all employees!
  • Excellent room for growth on the team!

Job Details

Essential Duties and Responsibilities:
  • Provide technical support across Windows, Mac, and Linux operating systems
  • Handle user queries via multiple channels (phone, email, chat, in-person)
  • Support software including operating systems, Microsoft Office, and other productivity tools
  • Troubleshoot hardware issues for computers, printers, and wireless devices
  • Configure and install equipment, including imaging and automation of Windows systems
  • Manage help desk ticketing system and develop knowledge base solutions
  • Maintain patch management and system updates
  • Support remote access systems (VPN, Remote Desktop, VNC)
  • Manage phone systems including UcaaS solutions
  • Monitor system alerts and handle global ticketing
  • Maintain software deployment across all endpoints
  • Create system documentation and conduct periodic reviews
  • Collaborate with global IT team on network specifications and security requirements
  • Support users across multiple time zones (EMEA, US, APAC)
  • Manage inventory control and equipment supplies
  • Work with business-critical applications (JIRA, Confluence, MS Office)
  • Support development and testing environments in Linux and Mac
Requirements:
  • Bachelor's degree in IT, Computer Science, or related field preferred
  • 1-2 years helpdesk or systems administration experience
  • Strong Windows Server and Active Directory knowledge
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal abilities
  • CompTIA A+, Network+ or Microsoft certifications desired
  • Must be eligible to work in the U.S. (No visa sponsorship available)
This is a full-time, permanent position with an industry-leading technology company. The ideal candidate will be self-motivated, detail-oriented, and passionate about providing excellent IT support while contributing to infrastructure improvements.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Job Tags

Permanent employment, Full time, Worldwide,

Similar Jobs

Global Channel Management, Inc.

Temp Customer Service Specialist Job at Global Channel Management, Inc.

Temp Customer Service Specialist needs 1+ years' experience Temp Customer Service Specialist requires: -Work Hours: 6:30- 3:30 or 7:00 - 4:00-Onsite -35 WPM -10 key -Customer service -Phones Temp Customer Service Specialist duties: -Follow established... 

UPMC

Nephrology Physician Job at UPMC

 ...The Division of Pediatric Nephrology at the UPMC Children's Hospital of Pittsburgh and the Department of Pediatrics, University of Pittsburgh School of Medicine is recruiting a Full Time Academic Clinician Physician. This position will be primarily located in the Pittsburgh... 

Chesapeake Protective Services

Unarmed Security Guard Job at Chesapeake Protective Services

 ...Chesapeake Protective Services is currently accepting applications for Unarmed Guards within the surrounding Baltimore area looking for Full & Part-time Employment: All candidates must have: Active Maryland Guard Card. Smart Phone with Good Data Plan for our... 

Midas of Monmouth/Mercer County and Surrounding Areas

Assistant Service Manager at Midas Job at Midas of Monmouth/Mercer County and Surrounding Areas

 ...Health insurance ~ Opportunity for advancement ~ Paid time off ~ Vision insurance Now Hiring: Assistant Service Manager at Midas! Are you ready to take your career to the next level in the automotive service industry? Midas is looking for a motivated and... 

Weigel Broadcasting Co.

Sports Producer/ Multi-Media Journalist Job at Weigel Broadcasting Co.

 ...MyNet, Telemundo and Univision network affiliates, offering a mix of entertainment programing, local news and professional and college sports broadcasts. Weigel and its affiliate companies broadcast network and independent television stations serving New York, Los Angeles,...