Job Description

Job Title: IT Help Desk / Desktop Support Analyst (VIP Support)

Location: Arlington, VA (Onsite)

Job Type: Contract

Job Summary:

We are looking for a skilled IT Help Desk/Desktop Support Analyst to provide technical assistance to end users, including VIP executives . The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience handling high-priority IT issues with professionalism and discretion.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Offer white-glove IT support to VIP users, ensuring quick resolutions and minimal disruptions .
• Troubleshoot and resolve Windows, Active Directory, Office 365, and mobile device issues.
• Assist users with password resets, system access, and software installations .
• Document issues, solutions, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain confidentiality and professionalism when handling VIP requests.
• Set up and support executive meetings, video conferencing, and specialized IT needs .

Qualifications:

• 3+ years of experience in an IT support or desktop support role.
• Strong knowledge of Windows OS, Active Directory, Office 365, and mobile device management .
• Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk).
• Excellent problem-solving and communication skills .
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience supporting VIP users is a plus.
• CompTIA A+, ITIL, or Microsoft certifications are preferred.

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