IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

TradeSTAR

Level I Voice and Data Technician Job at TradeSTAR

 ...Level I Voice & Data Technician Plug Into a Career That Keeps Texas Connected! Ready to launch your career in low voltage and structured cabling? This is your chance to get hands-on in a fast-growing, high-demand industry where every cable you pull and every connection... 

Vaco by Highspring

Call Center Manager (100% Onsite; Kennesaw) Job at Vaco by Highspring

 ...Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the... 

Lionsgate

Executive Assistant, Film Production & Development Job at Lionsgate

 ...media company located in Santa Monica is seeking an Assistant for Production & Development to support the Executive Vice President's daily...  ...role, strong communication skills, and knowledge of the film industry. The position offers a competitive salary between $43,... 

SS Solutions

Sports-Minded Assistant Manager Job at SS Solutions

 ...Leadership and mentorship Entry-level management training Management and Leadership...  ...mentality to move up into a leadership role Sports-minded and Energetic team players...  ...Communications/Public Speaking Promotions/Events Why Us? We start all our assistant... 

Publicis Groupe Holdings B.V

VP of CRM Strategy & Customer Engagement (Miami) Job at Publicis Groupe Holdings B.V

 ...A leading marketing agency in Chicago is seeking a VP Connections (CRM) Strategist to drive business growth through integrated customer engagement strategies. This role requires a minimum of 12 years of demonstrated excellence in CRM and direct marketing strategy, with...