IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

City of Omaha

Landscape Gardener - Park District 6 - Greenhouse Job at City of Omaha

 ...probationary period. Must possess a forklift operator's certificate by the end of the probationary period. Associates Degree in Horticulture or a related field preferred. Pay Range $22.85 with step increases to $29.69 Hourly Benefits Forty-hour work week.... 

ABM Industries

Valet Parking Attendant Job at ABM Industries

 ...basic customer and team member inquiries. Monitor illegal parking, and immediately store vehicles. Interact with guests in a...  ...guest keys Predict and communicate traffic flow peaks and lot issues Identify and arrange for extra support for extended... 

DTCC

Accounting Intern [2026 Internship Program] Job at DTCC

 ...workplace that looks like the world that we serve. About our Internship Program: The Summer Internship Program is a unique and...  ...forefront of DTCCs competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace... 

The Cleaning Authority

Cleaner Job at The Cleaning Authority

 ...Friday from 8 am - 5 pm, no weekends, and paid holidays. APPLY NOW! We offer THE HIGHEST PAY FOR CLEANING IN THE AREA ! Pay rate starts at X dollars per hour No experience required We offer a free 2-week hands-on training program with one of our professional... 

Wickstrom Chevrolet

Dealership Porter - Lot Attendant Job at Wickstrom Chevrolet

 ...clean new and used vehicle inventory * Maintain the dealership lot near and orderly * Shuttle customers and vehicles to and from dealership...  ...related (leaves,rain,snow) clean up of sidewalks, driveways,parking lots and vehicles * Any miscellaneous duties deemed necessary by...