IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

ParetoHealth

Finance MBA Summer Intern Job at ParetoHealth

 ...delivering actionable insights that support growth and innovation. We are seeking a detail-oriented and motivated Finance MBA Intern to join our Finance team. This role offers hands-on experience in financial analysis, reporting, and operational efficiency... 

TAG Adecco

Branch Recruiter - Tukwila, WA (in-office) Job at TAG Adecco

 ...Job Description About this role The Recruiter is responsible for sourcing and recruiting candidates to fill temporary, temporary-to-hire, and direct-hire job orders for a variety of moderately complex, complex, and specialized clients-partners with clients to define... 

Think Tell Junction

Entry Level Communications Agent Job at Think Tell Junction

Join Our Team as a Entry Level Communications Agent Think Tell JunctionWe are excited to announce an opportunity for an Entry Level Communications Agent to join our dynamic team. In this role, you will be at the forefront of our communication initiatives, contributing... 

Sport Clips

Hair Stylist Job at Sport Clips

 ...advancement opportunities Full-Time Benefits Include: *Paid Vacation *Health, Dental, and Vision Insurance *401(k) Retirement Plan with 4% Company Match *Life Insurance *Flexible scheduling to support work-life balance *Recognition and rewards for... 

Bozeman Health

Medical Assistant- Neurosciences Clinic (FT- 0.9 FTE, Day Shift) Job at Bozeman Health

Position Summary: Medical Assistant has duties and responsibilities related to patient care in the clinic environment. Displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. Functions under the direct supervision...