IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

Vohra Wound Physicians - St. Louis, MO - Vohra Wound Physici...

Emergency Medicine - Physician Job at Vohra Wound Physicians - St. Louis, MO - Vohra Wound Physici...

 ...Full time work: Monday - Friday (7am-4pm) or part time available. No call / No weekend clinical responsibilities. Physicians...  ...wound care fellowship W2 employment contract (No work visa sponsorship is available) Benefits: Full health and... 

Ellaway Blues Consulting

Construction Superintendent Job at Ellaway Blues Consulting

 ...in heavy civil construction (Infrastructure, Utilities, Underground water lines, Civil Excavation, Earthwork, Site Preparation, Demolition). Preferably will have some Environmental experience (Remediation work, demolition, waste management, storm water services etc.)... 

Workoo Technologies

Data Entry Assistant Job at Workoo Technologies

 ...We are seeking a Data Entry Operator to update and maintain information in our company's databases and computer systems. The Data Entry...  ...to enter data into files and spreadsheets, Microsoft Word, Excel. Language Skills Must communicate effectively, both written... 

Hiring Winners

General Sales Manager - Automotive Job at Hiring Winners

 ...General Sales Manager - Automotive Our company has an outstanding opportunity for a results-focused, highly driven and experienced General Sales Manager who would be responsible for the dealerships sales objectives, goals, and overall customer satisfaction at the... 

Jerry

Director, Strategic Partnerships & Carrier Growth (San Francisco) Job at Jerry

 ...Business Operations to expand partnerships in their insurance marketplace. This role involves sourcing and closing new insurance carriers, developing tailored business solutions, and collaborating with cross-functional teams. Ideal candidates will have over 7 years of...