IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

Kreyco

Spanish Teacher: K-12 Opportunities for 2025-2026 School Year Job at Kreyco

 ...specializes in PK-12 world language education. We support language learners of all kinds by connecting schools nationwide to teachers for Spanish, French, Italian, German, Mandarin, Japanese, Arabic, American Sign Language (ASL), and more. Our schools and students are our... 

Virginia Heart

Telephone Triage Nurse (RN) Job at Virginia Heart

 ...compassionate Telephone Triage Registered Nurse to provide primary clinical support for the clinical services center. The Telephone Triage RN ensures that patients and other customers are provided quality and effficient clinical service and facilitates a seamless patient... 

Columbus Brewing Company

Beer Hall Dishwasher Job at Columbus Brewing Company

 ...The role of Beer Hall Dishwasher is responsible for ensuring that all items food and beverage items are cleaned properly and to the...  ...started humbly has blossomed into one of the Midwest's premier craft breweries Columbus Brewing Company. But for us, beer is just the... 

BluSky

Construction Project Director Job at BluSky

 ...success because they have the ability to estimate and close the sale. This position has a starting salary of $70,000 to $100,000 depending...  ...skills ~ Experience utilizing Xactimate and other estimating software preferred ~ Experience with social media platforms such as... 

Hachette Book Group

Editorial Assistant, Artisan & Workman Job at Hachette Book Group

 ...SUMMARY:Artisan and Workman, divisions of the Workman Running Press Group within the Hachette Book Group, are seeking an Editorial Assistant. This is an entry-level role supporting senior editorial staff from both imprints, with the opportunity to learn the ins and...