IT Help Desk Support - Level II Job at K2 Staffing, Greensboro, NC

VDg5TWlJekt2c2JqNWVDUTdrOGNwV3BmZGc9PQ==
  • K2 Staffing
  • Greensboro, NC

Job Description

Job Description

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Ideally you will have one or more of the following certifications:
    • CompTIA Net+ and/or CompTIA Security+
      MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional
  • Provide desktop & end-user support for both Hardware and software.
  • Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.
  • Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.
  • Familiar with SAS solutions such as Office 365 and Adobe CC.
  • History of network and firewall administration (Cisco, Sophos, Sonicwall).
  • Knowledge of server virtualization (VMWare ESXi; vCenter).
  • Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • Having worked in an MSP environment is a major plus.
Employment Type: Full time Location: Greensboro, NC

Job Tags

Full time, Local area,

Similar Jobs

GetMed Staffing, Inc.

Travel Endoscopy Registered Nurse Job at GetMed Staffing, Inc.

 ...Job Description GetMed Staffing, Inc. is seeking a travel nurse RN Endoscopy for a travel nursing job in Beckley, West Virginia. Job Description & Requirements ~ Specialty: Endoscopy ~ Discipline: RN ~ Start Date: 02/04/2026~ Duration: 13 weeks ~40 hours... 

Hilton

Hilton Hotel Brands - Front Desk Agent $16-$35/hr Job at Hilton

 ...hiring immediately, appy now.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions... 

Goodwin Recruiting

Chiropractor Job at Goodwin Recruiting

We are seeking a passionate and motivated Doctor of Chiropractic to join a fast-growing healthcare group dedicated to helping patients overcome pain and return to the activities they love. This is an incredible opportunity to step into a proven model of care with excellent...

Solana Motors

Diesel Mechanic Job at Solana Motors

 ...Certified) with advanced diagnostic and repair skills in both diesel and gasoline engines . You will be responsible for performing...  ...Duramax and GM gas powertrains. Perform advanced electrical, mechanical, and drivability diagnostics using factory-approved tools and... 

Jamie Grayem

Physician Assistant / Interventional Radiology Job at Jamie Grayem

 ...Physician Assistant / Interventional Radiology Las Vegas, NV $130,000 - $160,000 + Bonus + Paid Relocation + SIGNING BONUS Comprehensive Benefits Package: Medical, dental, vision, 401(k), FSA, life insurance, disability coverage Work-Life Balance: 4-day workweek...