Job Description

Overview

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

Responsibilities

• Well-Trained: Train and coach team members using the Guest Expectations training materials; model calm, productive behavior during busy times; ensure team members are knowledgeable on job requirements.
• Neat and Well-Groomed: Enforce JIB uniform and grooming standards; model professional appearance; ensure cleanliness of uniform and grooming.
• Friendly: Model and coach on a positive, friendly attitude and behaviors; communicate with guests following the JIB Hospitality Model.
• Well-Staffed: Maintain restaurant cleanliness; assist with order taking and cashiering during busy times; lead and coach the team to be ready to serve guests; follow scheduled hours, breaks, and timekeeping policies.
• Food Tastes Great: Monitor food quality, appearance, and temperature; retrain as needed to meet standards.
• Consistent and Quick Service: Demonstrate urgency; lead team to provide fast, consistent service; assist with order taking during busy times.
• Order Accuracy: Model accurate order taking and verification; address errors to prevent recurrence; retrain as needed.
• Food Safety: Ensure food safety and quality policies are followed; complete the Food Safety Checklist each shift.
• Brand Ambassador: Demonstrate passion for the brand; inspire and represent Jack in the Box.
• Focus on the Guest: Treat guests and employees with care; anticipate guest needs; address guest concerns proactively; prioritize guest satisfaction.
• Team Skills: Foster teamwork, maintain calm under stress, and lead a diverse team; coordinate resources to cover all roles and ensure compliance with JIB standards and labor laws.
• Commitment: Thrive in a fast-paced environment; maintain professionalism during high-volume periods; utilize systems to produce quality products and maintain cleanliness; take corrective action to protect food safety/quality; train others on products, menus, and JIB systems.
• Front of Restaurant: Oversee guest service for dine-in and drive-thru; ensure accuracy, timely preparation, and guest acknowledgment; maintain cleanliness of interior and exterior areas.
• Supervision: Manage workstation operations, guest service, and leadership activities; supervise training, compliance, and employee performance; provide feedback and recognition; ensure personal and uniform cleanliness.
• Back of Restaurant: Oversee grill, assembly, prep, fryer, interior, exterior, and receiving/storage duties; ensure procedures, safety, cleanliness, and proper storage and handling of food.

Qualifications

• Experience : 6 consecutive months JIB experience with 100% certification in all workstations for internal promotions, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Knowledge/Skills/Abilities : Must be at least 18; complete Team Leader training; ServSafe certification in certain states; English proficiency; may require additional language; excellent interpersonal, math, and organizational skills; integrity and self-motivation; basic computer knowledge; ability to work with diverse groups.
• Physical Requirements : Ability to stand/walk ~90-95% of shift; lift/carry 15-25 lbs; ability to listen to orders, operate a cash register, and read video monitors.
• Reasonable Accommodation : Feast Foods, LLC dba Jack in the Box will provide reasonable accommodations for qualified individuals with disabilities; apply this position description accordingly.

Note: This posting may include standard notices. Any applicant offered employment will be required to review and sign an arbitration agreement for employment disputes.

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