Job Description

Job #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center Description:
An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

• Direct-Hire, Training Start-Date: August 25th, 2025
• Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
• $23.51 / hour; Non-Exempt
• Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm
• After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
  • 8 hours per day, 5 days per week (including Weekends and Holidays) between:
    Monday - Sunday: 5:00am - 4:00pm
• Japanese English bilingual ability is a MUST

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer's personal information for the books
• Proactively explore and anticipate customer's future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Requirements:

• Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
• Associates Degree or higher is preferred
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer software
• Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Job Type: Direct Hire Post Date: 06/09/2025

Job Tags

Monday to Friday, Flexible hours, Sunday, Saturday,

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