Maintenance Operations Support Manager Job at Advanced Technology Services, Pontiac, IL

VDhaQmpJWFB0c25uNCtHUjcwa2RvV3BSZkE9PQ==
  • Advanced Technology Services
  • Pontiac, IL

Job Description

Maintenance Operations Support Manager at Advanced Technology Services summary:

The Maintenance Operations Support Manager at ATS oversees the operational efficiency of maintenance teams in the industrial sector, ensuring compliance with company policies and performance standards. This role involves coaching personnel, managing customer relations, and enhancing processes to improve factory performance. The position requires strong leadership skills, a focus on safety, and the ability to handle various operational tasks within a moderately noisy office environment.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

· Accounts for expenses (such as labor, overtime, travel) of the assigned departments.

· Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring/termination decisions.

· Attends departmental and customer meetings as needed.

· Maintains regular interaction with management team and customers.

· Ensures all required reporting is completed.

· Utilizes multiple enterprise systems to conduct daily business within department.

· Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.

· Adheres to all ISO processes, procedures, and policies.

· Develops and maintains business relationship with all ATS departments.

· Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company/customer safety procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree or equivalent from a four-year college; or equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

· Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations.

· Ability to: read and interpret documents such as operating instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees; work with mathematical concepts such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form.

· Must be a team player, organized, self-motivated and able to prioritize. Must have comprehensive computer skills.

Desirable KSAs:

· Outstanding people and communication skills for interaction with customers, subordinates, and management.

· Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook.

Competencies:

· Communications

· Customer Focus

· Safety

· Judgement and Decision Making

· Business Acumen

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Keywords:

Maintenance Management, Industrial Operations, Team Leadership, Performance Evaluation, Customer Relations, Process Improvement, ISO Compliance, Safety Regulations, Operational Efficiency, Coaching and Development

Job Tags

Hourly pay,

Similar Jobs

TD Bank Group

Managing Director, AVP, Legal, Global Markets, TD Securities US Job at TD Bank Group

Managing Director, AVP, Legal, Global Markets, TD Securities US time left to apply Date de fin: 21 fvrier 2025 (Il reste 11jours pour...  ...accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at ****@*****.***.All... 

UPMC - University of Pittsburgh Medical Center

Graduate Nurse Rotational Program: UPMC Northwest (Spring 2025 Graduates) Job at UPMC - University of Pittsburgh Medical Center

 ...Are you graduating in Spring 2025 from nursing school and looking to launch your nursing career? Our Graduate Nurse Rotational Program may be the perfect fit! You will rotate through various units within the hospital to gain valuable and varied experience while working... 

Sondermind

Psychiatric Nurse Practitioner- Maine Job at Sondermind

 ...security, and much more. Being a SonderMind Psychiatric Nurse Practitioner means you can: Flexibility : Have an office-based psychiatry...  ...as a Psychiatric Nurse Practitioner Job Types: Full-time, Part-time, Contract Pay: Up to $200 per hour (pay dependent on... 

Blue Chip Talent

Battery Test Technician #24107 Job at Blue Chip Talent

 ...personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event. We also offer industry-leading benefit options: ~ Four (4) healthcare plans to choose from ~ PTO & Paid Holidays ~... 

Salmon Valley Stewardship

Forestry Technician Job at Salmon Valley Stewardship

 ...Position Summary: The Forestry Technicians duties at Salmon Valley Stewardship will primarily focus on conducting natural regeneration surveys, assisting with planting units layouts, thinning unit layouts, and other forestry related projects as needed near Salmon,...