Job DetailsJob Location415 Columbia Rd - Dorchester, MAPosition TypeFull Time 30+ hoursDescriptionPrimary Function:Under general supervision of the Director of Operations, the Medical Interpreter will provide comprehensive, culturally competent translation services for the patients and clients of the Upham's Corner Health Center in their interactions with health center staff, particularly medical and behavioral health provider staff for patent visits.Duties & Responsibilities:Provides in-person medical interpretation for non-English speaking patients during their interaction with health center staff and providers.Provide translation for patients over the phone, as necessary.Provides patient assistance with forms, as necessary.Prepare translations for written materials, such as signs, letters, and marketing materials as necessary.Participation in activities related to quality improvement, including, but not limited to tracking of activities on metrics such as visit time, number of patients served, etc.Perform other duties, as required.QualificationsMinimum Basic Knowledge:High-school diploma or equivalent (GED).Medical Interpretation training and/or Certification strongly preferredMinimum of 1 year experience in a healthcare environment.Experience and knowledge of HIPAA and Patient Confidentiality Requirements required.Bilingual - English and Cape-Verdean Creole required. Trilingual - English, Spanish, and Cape Verdean Creole strongly preferred. Vietnamese and Haitian Creole also considered.Experience & Qualifications:Must possess strong verbal communication, interpersonal, organization and time management skills.Provides excellent quality medical interpretations and possesses strong judgment and problem solving skillsAvailability on evenings and Saturdays preferred.Detail oriented and responsible.Demonstrates self-motivation to be able to work independently.Must be able to work with frequent interruptions, as well as enjoy interacting with patients and coworkers in a busy customer service environment.Supervisory Responsibility:None.Define Access Level to PHI:4 [Authorized to access full health information. UCHC position and job responsibilities involve the provision of patient care and working as a clinical team member. Staff in this category level, although allowed full access, should only access the necessary information for each respective treatment encounter/circumstance.]
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