Job Description

Key Responsibilities

Team Management:

• Staff management: recruiting and hiring, staff scheduling, staff development and training, including HIPPA compliance
• Optimize work flow and processes and focus on customer experience
• Gathering and Reporting Data for staff KPIs and other key metrics

Client Relations

• Any escalated customer service issues
• Outreach and implementation of a referral program
• Creating outstanding client experience and smooth easy client journey through the practice.
• Grow and nourish newly established concierge fee program

Financial admin management

• Coordinate any communication with biller and resolve any billing issues
• Maximize collections for payments due from clients
• Cost savings initiatives (Identify and trim waste and unnecessary expenses)

Marketing

• Develop and manage a monthly promotional and social media calendar, including weekly e-mail newsletter, daily posts and reels with social media managers. Collaborate with owner and providers on content creation topics, themes etc.
• Collect and promote testimonials and online patient reviews.
• Assist with influencer outreach and podcast bookings
• Plan and coordinate virtual and live events.

Qualifications

• Bachelor’s degree preferred in management or healthcare field.
• A minimum of 3 years medical practice experience, including OBGYN or aesthetic experience is preferred
• Experience in the field of concierge medicine and growing a concierge practice
• Computer literacy especially with EMR systems, Microsoft Office, MacOS
• Knowledge of medical terminology, medical billing, and insurance reimbursement.
• Knowledge and understanding of healthcare financial management and P&L.
• Proven experience coordinating marketing efforts (promotional calendars, live events and social media platforms)
• Must have experience in gathering and reporting data and metrics
• Must be dependable, reliable, and punctual.
• Ability to provide leadership and influence others, to lead and manage a team, with experience in conflict resolution.
• Excellent judgment, dependability, and conscientiousness.
• Demonstrated high ethical standards and integrity.
• Ability to provide critical thinking skills, solve problems and identify solutions.
• Strong attention to detail and accuracy.
• Displays a professional and positive outlook and manner.

Bonus compensation plan available based on performance.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn
• Primary Care

Schedule:

• Monday to Friday

Application Question(s):

• This is a mandatory requirement: Please record a 5 min video and attach to your application or email it to me directly at [email protected] answering these 3 Questions:

1. What are your personal long term vision and goals?
2. How would this job align with your vision and goals?
3. Why do you believe you are the best candidate for this position?

Ability to Relocate:

• Westlake Village, CA 91361: Relocate before starting work (Required)

Work Location: In person

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