MSP L2 Remote Desktop Support Technician (San Jose) Job at Ledgent Technology, San Jose, CA

U01CQ2o0bkd0Y1htNHUyUzdFd1pwbXRVZkE9PQ==
  • Ledgent Technology
  • San Jose, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $65k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 2, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Part time, Local area, Remote job,

Similar Jobs

Redline Athletics Manalapan

Sports Performance Specialist Job at Redline Athletics Manalapan

 ...Job Description Job Description Sports Performance Specialist- Speed and Agility, Strength & Power, Injury Prevention, Performance Coach About Redline Athletics Manalapan: At Redline Athletics, we specialize in performance training for youth athletes, offering... 

Wadley Donovan Gutshaw Consulting

Entry level - Data Information / input Assistant Job at Wadley Donovan Gutshaw Consulting

 ...About the Role WDGConsulting is looking for a sharp, entry-level Data Information / Input Assistant to support our digital operations...  ...your career in data, this is your opportunity to get hands-on experience with real growth potentialall while working from home.... 

Right Traffic

Safety Officer Job at Right Traffic

 ...ourselves on delivering exceptional services to our clients. Job Description/ Position Overview: We are currently seeking a Safety Officer to join our team. With the primary goal of establishing a safe workplace, this candidate will be responsible for traveling... 

REACH Medical Holdings

Helicopter Mechanic Job at REACH Medical Holdings

Job Description: Aircraft Maintenance Technician (AMT) IMMEDIATELY HIRING! Helicopter Mechanic FULL-TIME Opportunity in Lakeport, CA Starting Salary: $75,246-$109,746 annually DOE (including 20% geo-modifier) IA Stipend 2,080 Sign-On Bonus 10,000... 

Take It Easy Travels

Travel Agent Job at Take It Easy Travels

 ...discounts, etc? If you are, WE HAVE THE POSITION FOR YOU! We are actively seeking REMOTE VACATION SPECIALISTS to book travel and activities all over the world. Our goal is to help our clients achieve their dream vacation, to make memories that they will...