Job Description

Qualifications:

Location-Richmond or DAL

As part of the Federal Reserve Enterprise Operations Center, will provide various services for the network in support of mission critical financial applications residing on complex infrastructures consisting of network technology. Supports enterprise multi-platform environments that requires disciplines following ITIL methodology. Performs production support tasks which include monitoring of routers, switches, firewalls and carrier networks. Reports results of hardware and software health checks, prepares and executes changes in support of network equipment refreshes and decommissions. Executes tasks in preparation and support of customer application testing and mission critical business continuity testing. Monitors network availability during a designated shift utilizing network hardware/software tools. Diagnoses highly complex network service disruptions and coordinates activities for restoration of disrupted network services. Experienced level position requires developed career in field and gained knowledge of industry practices. Requires moderate level of experience and proficiency in field.

Knowledge: Progressive knowledge pertaining to network concepts and principles. Experience in configuring and troubleshooting router and switch configurations. General knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures and technologies.

Communications: Strong interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

Risk Management: [The individual] is responsible for understanding and applying risk management discipline in decision making, and contributing to his or her function`s risk management.

Decision Making: Works under direction with frequent checks, follows established methods and clear-cut policy. Refers nonstandard and unusual problems to more experienced employees

*Other/Additional Requirements:

Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc. Must be skilled at using monitoring tools and technologies, ticketing systems, Microsoft Office, spreadsheets and other IT tools.

Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs. May be exposed to moderate noise from equipment.

Education/Experience:

HS Diploma Required / Bachelor's Degree preferred with 3 to 5+ years of relevant work experience.

Network related certifications desired (CCNA Routing and Switching)

Responsibilities:

1) Performs moderate level tasks associated with using predefined programming languages and multiple workstation platforms that monitor/control/configure the network to perform network availability and status checks. Participates in day-to-day network monitoring activities.

2) Participates in network problem determination and resolution activities to ensure problems are corrected in a timely manner. Determines method of resolving problems utilizing network hardware/software diagnostic tools.

3) Assists with coordination activities of network operations staff and vendor support personnel in resolving network problems. Uses equipment to ensure problem determination and escalation are executed quickly and records appropriately using software tools.

4) Participates in project activities involving implementation of changes to operating procedures/work processes and installation of new equipment within existing network configurations.

5) Performs additional duties as assigned based on change requests to ensure customer requirements are delivered on time, accurate, and complete.

6) Performs other related duties as assigned.

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