Job Description
Job Description:
The Junior Network Engineer will be responsible for being the first escalation point for network-related incidents. The Junior Network Engineer will follow and provide feedback on established troubleshooting SOPs, escalate to Senior Engineers as needed, conduct routine site inspections, monitor and repair networking infrastructure, and contribute to projects led by Senior Engineers.
The Junior Network Engineer will partner with fellow engineers, service desk staff, and leaders in other businesses units/operational areas to proactively identify and solve problems in operational workflows and procedures in order to add efficiency to the County's business and IT objectives underneath the ITIL framework.
JOB DUTIES:
Installation, maintenance and enhancements of a global Cisco wired and wireless network that delivers voice, video and data services on corporate production and guest networks.
Cisco Client Experience a Must
Palo Alto experience. Cisco 9K Wireless. VOIP experience a plus. Ekahau experience. Coordinates and implements low to high risk network changes according to ITIL framework, independently to mission critical functional areas while following established designs and configurations already developed.
Assist with developing standards, policies, and configuration guidelines. Establish and document standards and procedures for team review.
Perform work outside of normal business hours related but not limited to: on-call incident escalation and off-hours maintenance work.
Working closely with Milwaukee County Security Team to maintain Firewall best practices and recommended policies based on business needs.
MINIMUM QUALIFICATIONS Must be a current resident of the client
Intermediate knowledge of Microsoft Office software, which must include Microsoft Word and Excel is required
Ability to lift/carry up to 50 lbs. and push/pull up to 50 lbs.
Knowledge, Skills, and Abilitie s: We are looking for someone excited by technology. Someone who understands IT requires constant learning, attention to detail, and a sense of ownership when it comes to the hard problems. Someone who understands the importance of documentation. This is an entry level position; we are excited to train the right individual(s)!
Exchange of basic information with internal and/or external contacts. Maintain sensitive or confidential information. Explain and gather information, answer queries, or provide assistance to internal and/or external contacts. Perform with a high degree of authority in securing understanding and cooperation with internal and/or external contacts. Maintain a continuing working relationship that can have a significant effect on the success of the organization. Read, write and comprehend simple instructions, reports, short correspondence and memos. Speak effectively before both internal and/or external groups. Read, analyze, and interpret safety rules, operating/maintenance instructions and procedure manuals, scientific/technical journals and procedures, government regulations, financial and legal documents. Prepare and/or present written communications that pertain to controversial and complex topics. Makes minimal decision-making responsibility. Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternatives or precedents. Makes decisions of responsibility and final results that affect more than one department or a department with multiple units; substantial analysis is required, and many factors must be weighed before a decision can be reached. Makes decisions of responsibility and final recommendations, which may result in the formulation of strategic plans of action to achieve the broad objectives for the organization; involves long-range future planning including scope, direction and goals. Understand and follow instructions. Execute decisions within limits of standard policy and procedures. Execute decisions within limits of standard policy and procedures. Perform within difficult or complex working conditions or situations not easily evaluated; decisions require considerable judgment, initiative and ingenuity in areas there is little precedent. Act independently in the formulation and administration of policies and programs for major departments or functions. ACL Digital
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