Job Description
Reporting to the Chief Administrative Officer, the Patient Experience Manager will collaborate with medical, operations and other departments of St. John’s Community Health. The Patient Experience Manager will serve as a liaison between the patient/family and St. John’s to resolve concerns and complaints and in providing information, support, and interpretation of clinic policies and procedures. The position demonstrates exemplary service to patients and professionalism at all times, while demonstrating characteristics that support a psychologically-safe environment.
Benefits :
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under general direction from the CAO, functions independently within guidelines and with limited supervision.
St. John’s Community Health is an Equal Employment Opportunity Employer
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