Job Description

ABOUT US:

Biodesix is a leading diagnostic solutions company with a focus in lung disease. The Company develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence. Biodesix offers five Medicare-covered tests for patients with lung diseases. The blood based Nodify Lung® nodule risk assessment testing strategy, consisting of the Nodify XL2® and the Nodify CDT® tests, evaluates the risk of malignancy in pulmonary nodules, enabling physicians to better triage patients to the most appropriate course of action. The blood based IQLung™ strategy for lung cancer patients integrates the GeneStrat® targeted ddPCR™ test, the GeneStrat NGS® test and the VeriStrat® test to support treatment decisions across all stages of lung cancer with results in an average of two to three business days, expediting the time to treatment. Biodesix also leverages the proprietary and advanced Diagnostic Cortex® AI (Artificial Intelligence) platform, to collaborate with many of the world’s leading biotechnology and pharmaceutical companies to solve complex diagnostic challenges in lung disease. Learn more about us at biodesix.com .

OVERVIEW:

The Patient Services Manager (Manager) leads the Home Phlebotomy team and is responsible for the oversight of team members and software that schedule and coordinate all Home Phlebotomy draws, or other sample collection with Biodesix, Inc. patients. The Manager will work with Biodesix employees in the field to identify geographical areas where staffing of mobile phlebotomists is needed, and will identify, and screen potential phlebotomy contractors to perform Biodesix, Inc. testing. The Manager will also ensure all steps are completed for the purpose of contracting with mobile phlebotomists, including onboarding and training, ensuring that all required documents are provided to the Biodesix, Inc. Legal and Finance departments as necessary. The Manager will also oversee the payment process, including invoicing and payment, for all contracted phlebotomists. The Manager will be responsible for monitoring, tracking, and reporting all Customer Interactions and Problem Logs associated with home phlebotomy and will perform all training and re-training of contracted phlebotomists, including documentation of training as required for department policies and procedures.

RESPONSIBILITIES:

• Oversee daily operations of Home Phlebotomy team
• Performance evaluation of employees related to quality and productivity
• Work with internal teams including Sales Operations, Test Order Operations, Client Services, Marketing and Quality and Regulatory Affairs
• Work with external vendors for the purpose of identifying possible phlebotomy service providers
• Participate in internal and external audits as required to address Customer Interactions
• Create, monitor and update all department SOPs and work instructions
• Team management including, but not limited to employee time tracking, delegation of tasks and regular reporting of metrics

REQUIREMENTS:

• Recent experience with phlebotomy procedures
• Background in leadership including team and process management
• Ability to create and implement new processes
• Proficiency in PC applications including Excel, Access, and advanced Excel functions such as pivots and graphics
• Strong communication skills- both oral and written
• Ability to adapt to emerging situations and respond with a sense of urgency
• Organized with attention to detail
• Handle confidential financial and personal information appropriately
• Communicate and coordinate with internal departments

EDUCATION AND EXPERIENCE:

• High School diploma
• Undergraduate Degree or Comparable Experience (3+ years) in Phlebotomy Required
• Phlebotomy certification, preferred
• 3+ leadership experience in a lab or healthcare environment, performing phlebotomy services and demonstrated leadership abilities

COMPENSATION:

We are excited to provide:

• Annual Compensation range $59,200 to $67,700
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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