Job Description
Position Type: Civil Service/Full-Time/Non-Exempt/AFSCME
Date Posted: 7/1/2025
Location: Urbana City Building
Closing Date: Until filled
Join Our Team!
Police Services Representative Do you enjoy helping people and serving your community?
Annual Salary Range Full Annual Range: $25.6836-$30.3873 ($53,421.82-$54,021.82 annualized) Starting Salary Range Probationary: $25.6836 ($53,421.82 annualized) Base: $25.9720 ($54,021.82 annualized Compensation and Benefits The City of Urbana offers competitive compensation and benefits to our employees. The starting hourly rate for this position is $25.6836. The City of Urbana provides its employees with a robust benefits package that includes the following options:
- Health insurance through Blue Cross/Blue Shield of Illinois, including a no-cost premium option for employees
- Dental insurance options through Delta Dental
- Vision, Voluntary Life, Short/Long-term Disability, Accident, and Critical Illness insurance options
- Flexible Spending Plan option
- Paid holidays
- Generous vacation and unlimited sick leave accruals
For more information about City benefits for this position, please visit AFSCME Benefits | City of Urbana Careers | Urbana, Illinois).
Department: Urbana Police Department
Division: Services
Status: Non-exempt; AFSCME; Civil Service
Job Summary: If you enjoy helping people in a challenging, fast-paced environment, the Services Division of the Urbana Police Department has an excellent opportunity to serve as a Police Services Representative (PSR). The successful candidate will have outstanding communication skills, the ability to multi-task, and an eye for detail, as well as strong skills with typing, spelling, and the use of proper grammar. This position involves extensive public contact in stressful situations, requiring excellent interpersonal and communication skills.
PSRs are responsible for maintaining the department's record system and information management system and serving as the primary contact point for public access to the department. PSRs cover the front desk in shifts from 7 a.m. to 11 p.m., seven days a week, 365 days a year. Shifts are either four ten-hour days or five eight-hour days and will include working either Friday and Saturday or Sunday and Monday each week. Applicants must have the ability to work all shifts including evenings, weekends, and holidays, as well as overtime as needed.
The ideal candidate: - Actively listens and responds with empathy, especially when dealing with sensitive or emotionally charged situations
- Maintains professionalism and focus even amid frequent interruptions or shifting demands
- Consistently adheres to schedules, timelines, and work plans
- Consistently adheres to rules, policies, and ethical standards - even when no one is watching
Required qualifications: - Knowledge and abilities typically acquired through graduation from high school plus two years of related work experience, or
- Completion of an associate degree and one year of related experience. Related experience is considered work in a setting with frequent interaction with customers or the public, preferably in an office-type setting;
- Must successfully complete L.E.A.D.S. certification within one year of employment. Training will be provided.
- Excellent written and verbal communication skills
- Organized, self-motivated, and able to work independently and as part of a team
- Excellent critical thinking, conflict resolution, and time management skills
- Able to handle sensitive and confidential information with professionalism and tact
Preferred attributes: • Law Enforcement Agencies Data System (L.E.A.D.S.) certification;
• Experience working in a high-volume customer service setting, preferably dispatch.
For a complete list of duties and qualifications, please refer to the job description. Background Check Information: This is a sensitive and critical position within the Urbana Police Department. For that reason, a conditional offer of employment extended to the selected candidate will include a check of professional references, a background investigation including fingerprinting, and a psychological evaluation. In compliance with Title VII of the Civil Rights Act, information obtained in background checks will be considered in the context of the nature of the job, the nature of the offense, and the time that has passed since the offense. An arrest and/or criminal conviction does not automatically exclude an applicant from consideration.
To Apply: Click the red "Apply" button on the upper-right hand side of this page. Applications will be accepted until the position is filled. Interested applicants are strongly encouraged to apply prior to this date for priority consideration.
Selection Process: The application will serve as the Civil Service exam; applicants meeting or exceeding the passing score will be placed on an open competitive register to fill current and/or future vacancies that may occur within approximately the next two years; this register may be extended or voided as needed by the Civil Service Commission. Questions may be directed to Ranija Turner, Human Resources Coordinator, at:
[email protected] or call (217) 384-6295. The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact the Human Resources Division at the number or e-mail above.
What happens after I submit my application? You will be contacted by e-mail regarding your status once a decision has been made in the selection process. Once you apply, almost all communication regarding the status of your application will be by email through the City's applicant management platform, so please add the domain "@applitrack.com" to your address book to prevent any emails from going to your Spam/Junk folder.
The Organization The City of Urbana, founded in 1833 and the county seat of Champaign County, is a home-rule municipality situated in east central Illinois, approximately 135 miles south of Chicago and 45 miles west of the Indiana border. The University of Illinois at Urbana-Champaign, the state's flagship university, is located in both Urbana and Urbana's twin city of Champaign. Urbana's population is estimated at 38,336 and 11.9 square miles are within the City boundaries. The City is led by Mayor DeShawn Williams and operates under the mayor-aldermanic form of government. On average, Urbana employs 260 full-time personnel. For more information about the City of Urbana, visit:
About the Urbana Community Award-winning dining. Cutting-edge technology. World-class education. Gigabit-speed fiber network. Urbana is a city where artists, thinkers, and innovators thrive. And we're just getting started!
Urbana boasts a history built on innovation. From the famed Morrow Plots, a National Historic Landmark, to the groundbreaking research conducted every day on the flagship campus of the University of Illinois, Urbana embraces creative thinking and diversity to drive innovation and advancement. We're connected to each other and the world thanks to an award-winning mass transit district, Amtrak rail, a regional airport, and three major interstates. Prefer to get around on two wheels? We are proud to be the first Gold Level Bicycle Friendly Community in Illinois. Our West Urbana neighborhood has been named of the 10 Great Neighborhoods in America by the American Planning Association, and together with our twin city Champaign, we've been recognized as the Greatest Food Town in the Midwest by Midwest Living Magazine, as well as an AARP Age-Friendly Community. Led by Mayor DeShawn Williams, Urbana's progressive values include civic engagement, celebrating entrepreneurs and innovators, smart growth, and transparent governance. Award-winning schools, outstanding parks, a mosaic of diverse and engaged neighborhoods, a robust array of businesses located throughout the city, and reliable public services committed to the best possible quality of life for residents serve to make Urbana a great place for all to thrive.
The City of Urbana Welcomes Diversity!
We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. EOE.
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Job Tags
Hourly pay, Full time, Temporary work, Work experience placement, Work at office, All shifts, Flexible hours, Shift work, Afternoon shift,