Job Description

Job Description

Job Description

Salary: $55,000-75,000/yr for full time commensurate with experience

How would you like to work for a focused, energized and mission driven specialty veterinary clinic? The Veterinary Behavior Center is seeking an experienced Practice Manager to support our growing business! Trade in your countless hours of crisis management for a proactive and creative position aimed at maximizing operational efficiencies, team talent, and clinical and business outcomes. Guided by a board-certified Veterinary Behaviorist, we pride ourselves on restoring the emotional health of our patients through thoughtful treatment, including diagnostics, therapies and psychiatry tailored for each unique animal. You will help lead a team of inclusive and empathetic healthcare professionals who believe that we have a moral obligation to ensure that the animals under our influence are free of pain, distress, and fear, to the best of our ability. You will work with a management team dedicated to healthy team culture, innovative medicine, exceptional client service, a progressive and agile management style and commitment to best practices. We are looking for someone who can grow and love our clinic as much as we do; for someone who takes initiative and can see both the trees and the forest; for someone who loves to crunch numbers but it also skilled at the people part; for someone who makes lists and checks them off. We value learning, striving, and laughter. We hope you do, too!

Responsibilities include:

• Financial Management: bookkeeping, end of day processing, accounts receivable, P&Ls, COGs, KPI tracking, program analysis, proformas, billing, budgetting, maintains the Chart of Accounts and more; safeguard the financial interest of the business in all decision making
• Facilities and Resource Management: oversee the upkeep and repairs of building and property, coordinate with contractors/landlord, evaluates needs, technological troubleshooting
• Operational Management: oversee day to day functioning of the clinic functioning, mastery and troubleshooting of all software platforms, identifying and project management around workflow alterations, clinical schedule management, SOP development and maintenance, program management, event planning and execution, 
• Regulatory, Liability and Safety Oversight: ensure OSHA and DEA standards met, protocol development, insurance maintenance and auditing
• People Management: hiring and firing along with the Practice Owner, manage onboarding & offboarding, employee file maintenance, participation in performance evaluations and disciplinary actions; benefits administration, payroll processing; ensure compliance with all HR laws; help resolve issues with unsatisfied clients; lead the practice culture efforts
• Inventory & Pharmacy Management: price comparing, ordering, price setting, inventory tracking, develop and maintain relationships with vendors
  
• Marketing: participate in marketing in person, virtual and written materials; website maintenance
  
• Team Support: ability to cross train in multiple positions so can provide back up support to the team

Important Qualities:

• Exceptional communication skills, both verbal and written
• Friendly and professional demeanor
• Systematic thinker who is capable of being flexible
• Great time management skills
• Skilled in developing transparent processes
• Reliable and punctual
• Creative problem-solver

Prior Experience:

• Three years of practice management in a veterinary clinic preferred, fewer years or alternative management experience considered
• CVPM or CVPM eligible candidate preferred
• Some experience working with animals preferred
• Restraint and phlebotomy experience preferred

Full time preferred, part time considered. Flexible start date.

Benefits include:

• 401K with match
• Parental and Birthing Parent leave
• Paid Time Off
• Uniforms
• Continuing Education Reimbursement
• Health insurance
• Employee Assistance Program
• Employee Discount

TVBC is an equal opportunity employer. Contact us at [email protected] with any questions or full the complete job description.

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