Job Description
Position Title: Shelter Services Program Aide
FLSA: Full-Time/Part-Time/Hourly/Non-Exempt
Salary Range: $21.00 per hour with eligible differential pay pending shift assigned.
Positions Availability: (Note that "Weekend" shifts are Saturday and Sunday only, there will also be on-call opportunities as well.)
El Camino House: 2175 S El Camino Real, San Mateo, CA 94403
· (2) Weekend Day shift 7:00am – 03:30pm
· (2) Weekend Grave shift 11:30pm – 07:30am
· (2) Monday-Friday Swing shift 3:30pm – 12:00am
Safe Harbor Shelter: 295 N Access Rd., South San Francisco, CA 94080
· (1) Weekend Swing shift 3:30pm – 12:00am
· (1) Weekend Grave shift 11:30pm – 07:30am
· (1) Monday-Friday Day shift 7:00am – 3:30pm (This one requires bilingual English/Spanish AND intermediate computer proficiency)
Pacific Shelter: 2610 El Camino Real, Redwood City, CA 94061
· (1) Weekend Swing shift 3:30pm – 12:00am
· (1) Weekend Graveyard shift 11:30pm – 07:30am
· (1) Monday-Friday Swing shift 3:30pm – 12:00am
OUR IMPACT
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
OUR CULTURE
We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.
YOUR IMPACT
Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Early Morning, Day, Afternoon, Evening, Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.
JOB QUALIFICATIONS
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
· AA in Non-Profit Administration, Human Services or related field
· Minimum Education is GED or High School Diploma
EXPERIENCE: 1-2 years of experience in the following:
· Working in a congregate or non-congregate residential facility - Shelter Experience.
· Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
· Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.
PREFERRED CERTIFICATIONS, LICENSES and SPECIAL SKILLS:
· Experience with Clarity Database or other client tracking databases.
GENERAL REQUIREMENT:
PHYSICAL REQUIREMENTS AND BACKGROUND CHECK
References will be conducted by Samaritan House prior to employment. CES and Shelter staff will undergo formal criminal record background checks. You must have the physical, visual and auditory ability to perform the essential functions of the job, ensure a safe/secure work environment and respond to any emergencies with or without reasonable accommodations. Work involves occasional travel. Regular and repeated use of motor coordination and hand motions for computer data entry and writing. Extended periods of sitting. Must be able to focus on single or multiple subject matters for extended periods of time. Candidate should have the physical ability to occasionally lift and/or move items (approximately 15 lbs.). Occasional sitting, walking, carrying, reaching, speaking, listening for extended periods of time. Work environment can be high stress and fast paced due to crisis intervention. This position will require use of company mobile devices which will be provided.
ESSENTIAL FUNCTIONS OF THE JOB
Resident Client Customer Service Delivery
• Ensure the delivery of excellent and quality customer service in all aspects of the program as needed. Deliver all service with a demonstrated commitment to treat clients, volunteers, and co-workers in a kind, compassionate manner at all times.
• Respond to the needs of clients and listen to their concerns or inquiries. Manage any situations that arise, acting professionally, appropriately and within boundaries to resolve problems.
Shelter Safety and Risk Management
Shelter Services Activities
Shelter Administrative Support
Company Description
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
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