Job Description

**Now Brewing -** **program manager, Coffeehouse Excellence! #tobeapartner** From the beginning, Starbucks set out to be a different kind of company one that not only celebrated coffee and its rich traditions, but also fostered a sense of connection. We're known for developing extraordinary leaders who share this passion and are guided by their service to others. The Program Manager on the Coffeehouse Excellence Technology & Infrastructure team will focus on optimizing the physical coffeehouse experience from equipment and tech hardware to fixtures and smallware's. In this cross-functional role, you'll translate operational needs into actionable solutions, partnering with cross functional teams to ensure every element of the store environment is intuitive and partner-friendly. You'll lead initiatives that improve store operations, identify opportunities for innovation, and drive better outcomes for our partners. **_As a program manager on the Coffeehouse Excellence Technology & Infrastructure team, you will:_** **Strategic Alignment** + Determine why and how multiple projects focus on strategic alignment. + Drive holistic strategy, orchestration, and delivery. + Apply strategic thinking across a broad scope of initiatives. **Program Leadership and Governance** + Oversee and orchestrate programs spanning multiple related projects. + Drive program strategy to ensure alignment with business goals and outcomes. + Manage interdependencies across projects; optimize and prioritize resource allocation across programs. + Keep portfolio leadership informed to support strategic prioritization and governance across the organization. **Change Management and Communication** + Lead stakeholder communication and change management; ensure alignment and accountability through clear RACI modeling. + Communicate program updates and outcomes to stakeholders at all levels, providing visibility into progress, risks, and impact. **Execution and Delivery Excellence** + Prioritize change plans with tools, expectations, and feedback loops to land initiatives successfully. + Define and document program requirements by translating operational needs into clear, actionable briefs. + Collaborate with cross-functional teams (equipment, technology, design) to ensure coffeehouse solutions are efficient and enhance the partner experience. + Lead and execute operational improvement initiatives focused on physical store infrastructure including equipment, fixtures, and smallware's to improve consistency, usability, and partner satisfaction. + Establish clear goals, timelines, and success metrics for each initiative, ensuring transparency and accountability throughout the program lifecycle. + Ensure partner-centric design and implementation by incorporating feedback from store teams and field leaders into program development and execution. **_We'd love to hear from people with:_** + 8+ years driving strategic initiatives and operational execution in large, matrixed organizations. + 8+ years leading complex, cross-functional programs with measurable business impact. + Proven ability to influence stakeholders and drive alignment across teams + Experience navigating ambiguity and owning outcomes from planning through execution. + Strong business acumen and ability to connect program goals to broader organizational strategy. + Demonstrated ability to build collaborative relationships and foster team effectiveness. + Bachelor's degree preferred.

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