Remote Customer Service / Live Chat Agent - US Only Job at JobSource, Fullerton, CA

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  • JobSource
  • Fullerton, CA

Job Description

Job Description:
We are hiring a multitasking Remote Data Entry / Customer Service / Live Chat Agent to assist with real-time customer engagement while also managing backend data input. The ideal candidate is comfortable switching between chats, data entry, and email-based communication.

Responsibilities:

  • Engage with customers through live chat platforms and resolve inquiries

  • Accurately enter customer information, order details, or case updates into CRM systems

  • Follow scripts and support documentation to resolve FAQs

  • Escalate complex issues and track follow-ups

  • Perform data validation and ensure high levels of accuracy

Requirements:

  • U.S. Citizenship required

  • Valid U.S. government-issued ID

  • High school diploma required; additional training in communication or data entry preferred

  • 1+ year of experience in chat support, data entry, or call center

  • Ability to type at least 40 WPM with accuracy

  • Strong written communication skills

  • Familiarity with platforms like Zendesk, Intercom, or Freshdesk

  • Reliable internet and a quiet, distraction-free workspace

Job Tags

Remote job,

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