Job Description

This is a remote position.

JOB DESCRIPTION 

We at Dexcom, Inc. seek a dynamic and motivated Remote Chat Agent to join their team. As a Chat Agent, you will be responsible for engaging with customers through online chat platforms, providing product information, processing orders, and resolving any customer inquiries or issues promptly and professionally. The ideal candidate will have excellent communication skills, strong attention to detail, and a proactive approach to problem-solving. Previous experience in sales or customer service is preferred but not required. This is a fantastic opportunity for someone looking to start or further their career in the customer service industry. We want to hear from you if you are passionate about delivering exceptional customer service and thrive in a fast-paced, online environment! Apply now to join a dynamic team and grow with our clients.

JOB RESPONSIBILITIES 

• Drive online sales through effective customer engagement and innovative digital strategies.
  
• Manage customer inquiries, provide product information, and resolve any issues promptly.
  
• Monitor sales performance, identifying trends and opportunities for growth.
  
• Work closely with the marketing team to develop and execute online sales campaigns.
  
• Ensure the online store is always up-to-date with accurate product information and pricing.
  

Requirements

• Good typing skills to keep response times low.
  
• Multitasking skills.
  
• Language and communication skills.
  
• Mastery of positive language.
  
• Knowledge of the features offered by your live chat solution.
  
• High school diploma or GED.
  
• On-the-job training.
  
• Knowledge of industry or software.
  
• Vendor certification for the product.
  
• Proficiency with live chat platforms.
  
• Patience and strong customer service skills.

Benefits

• Competitive Salary
  
• 401k Savings plan with company matching
  
• Pension plan
  
• Paid vacation time
  
• Paid Holiday time
  
• Many more.

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