**Description**
Responsibilities
+ Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.
+ Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.
+ Ensure consistency in all aspects of operational success across locations.
+ Maintain compliance with regulatory requirements in all locations.
+ Provide support and guidance to all Front of House associates.
+ Create and implement a comprehensive training and development plan for all levels of Front of House employees.
+ Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.
+ Foster an environment for employees that values creativity, fun, openness, and collaboration.
+ Conduct regular store visits to provide redirecting coaching and praise when appropriate.
+ Work with leaders of all departments to ensure success of stores and Company as a whole.
+ Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.
Requirements
+ Excellent time management.
+ Ability to adjust communication style to interact successfully with a variety of people and personalities.
+ High levels of composure and confidentiality.
+ Experience managing standards and expectations across multiple locations.
+ Strong passion for customer service.
+ Business acumen and decision-making prowess.
+ Extensive background in Retail and Customer Service, including training and multi-location development.
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