Sales Account Manager Job at Staples, Inc., Champaign, IL

U001RmlJM0hzY0xrNWVHYzdra1lvV3RVZlE9PQ==
  • Staples, Inc.
  • Champaign, IL

Job Description

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill’s Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill’s largest customer base (both public and commercial sectors), to call on deeply inactive or prospect customer locations to drive reactivation and conversion.

 

Opportunity to join a  growing team and support an  expanding  customer base! The successful candidate will have an opportunity to significantly impact the growth and development of inactive and new customers in the managed book of business

 

What you’ll be doing: 

  • Make daily calls to Quill customers who have not placed an order in 7+ months
  • Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
  • Accept inbound calls from customers that are affiliated with a managed entity to ensure needs are met
  • Negotiate pricing and process special quotes for various opportunities
  • Leverage customer intel including order history to drive quality conversations around share of wallet
  • Leverage specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics
  • Support and grow an open book of business (accounts that are either unassigned or temporarily without an active account manager) by identifying new opportunities, resolving incoming customer issues, and conducting proactive outreach to drive engagement and retention
  • Maintain robust channel of communication between customers and account managers to articulate customer trends and pricing solution enhancements
  • Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quotes and print/promo opportunities
  • Maintain accurate and up-to-date records in CRM, including activity logs and pipeline
  • Seek ways to constantly improve, absorb, and apply manager and peer-led coaching
  • Contribute to a positive team culture by working well with others, sharing learnings, building trust, and leading by example

 

What you bring to the table: 

  • You are a relentless, positive, passionate, and driven individua
  • You are not afraid to ask questions and view challenges as opportunities
  • Customer-first attitude
  • Ability to think dynamically and remain calm under pressure
  • Belief that the best process is derived through continuous improvement and sharing best practices
  • When you believe in the solutions you are providing, you are enthusiastic about sharing them with others
  • You must be an expert at multitasking and be able to assess customer needs quickly to pivot to a solutions-oriented approach that could include introducing our brand and/or the managed tier pricing program that the site is affiliated with.
  • Opportunity to significantly impact the growth and development of inactive and new customers

 

What’s needed- Basic Qualifications: 

  • High School Diploma or GED 
  • 6+ months of related experiences in sales or customer service in a business-to-business environment
  • Ability to work onsite in Lincolnshire for in person training during the first two weeks
  • Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
  • Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)

 

What’s needed- Preferred Qualifications: 

  • 1+ years of experience in a sales environment, or a proven track record of delivering a customer-first approach
  • Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
  • Strong organization and time management skills
  • Adaptable to a fast-paced organization with continuous change
  • Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
  • Ability to demonstrate resiliency and handle rejection well
  • Enthusiastic, initiative-taking and willingness to share and positively impact the team
  • Natural curiosity and desire to learn, grow and develop sales skillset
  • Ability to learn new tools, systems, and processes quickly

 

We Offer:

  • Inclusive culture with associate-led Business Resource Groups 
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

#LI-GO1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Staples Inc Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Full time, Work at office, Local area, Shift work,

Similar Jobs

Sanford Health

LPN - Licensed Practical Nurse or MA - Medical Assistant - Weight Management Clinic - FT Days Job at Sanford Health

 ...profit health systems in the United States. Join our ambulatory nursing care team which sees 5.2 million outpatient and clinic visits...  ...MA: Must be a graduate of a recognized Medical Assistant program. Prior experience in a healthcare setting is preferred.... 

TrackFive

Travel Licensed Clinical Social Worker - $2,339 to $2,701 per week in Tuba City, AZ Job at TrackFive

 ...National Staffing Solutions to find a qualified Licensed Clinical Social Worker in Tuba City, Arizona, 86045!Pay Information$2,339 to $2,701...  ...SolutionsNational Staffing Solutions is a leader in the travel healthcare industry with a focus on placing healthcare professionals... 

Vetted Health

RN - Rehabilitation in Apex, North Carolina - $1,920/week Job at Vetted Health

Vetted is seeking a RN - Rehabilitation for a travel job in Apex, North Carolina. The job was posted 23 days ago. The assignment starts on ASAP and is 13 weeks long with 8 hour shifts 5 days a week.You must live 60 miles away from the facility in order to get the travel... 

U-Haul

Part Time Transfer/Test Driver 11:30am-3:30pm Job at U-Haul

 ...U-Haul - [Warehouse Driver / Truck Driver] As a Driver at U-Haul, you'll: Transport equipment to and from the repair shop; Fill in receipt and intake paperwork; Transport U-Haul equipment between centers and repair shop; Perform visual inspections of equipment; Maintain... 

Applicable Limited

Collaboration Managed Services Engineer (L4) Job at Applicable Limited

 ...every opportunity to further your career within our great global team. Grow Your Career with NTT DATA The Collaboration Managed Services Engineer(L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that...