Job Description
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Job Description This role is hybrid with 2 days in our headquarter office located in Jersey City, NJ. We're looking for a Salesforce Administrator to join our CRM team and support our sales, marketing, and business teams to deliver technical Salesforce solutions, including design and function. Reporting to the Technology Operations Manager, core responsibilities include optimization of sales processes and technical infrastructure. This role drives operational efficiencies and requires collaboration, a keen eye for detail, and a desire to provide process improvements and creative services. This position plays a key role to maintain and customize Verisk's existing salesforce CRM instances including integrations with key systems like Icertis, LinkedIn, Eloqua, Outreach, and Zoura.
Responsibilities
- Perform Salesforce administrative functions like user account maintenance, creating/updating profiles, rules, reports, dashboards, workflows, process builder, as well as use of data loader and other tools
- Work closely with stakeholders like sales and service teams to set up/modify assignment rules, escalation rules, auto response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-case
- Provide/manage knowledge articles, content, and surveys
- Aid in implementing service packs, upgrades, and server changes
- Support Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etc
- Partner with different teams like sales, data, product, finance, and marketing to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure to support operational needs like sales lead enrichment, pipeline management, forecasting, lead workflow, and analytics/reporting, etc.
- Design automated processes to improve efficiency with scale and lean design
- Work closely with acquisitions and subsidiaries to consolidate and migrate Salesforce instances, including demonstrations, understanding of business requirements, data reconciliation, cleanup, migration and import coordination from previous/existing system
- Maintain and manage data quality/integrity of Salesforce data through regular audits and maintenance
- Assist end-users in trouble shooting and provide hands-on support and training - aid in developing step-by-step instructions for new and enhanced functionality
Qualifications - Bachelor's Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field
- 4+ years experience as a Salesforce Administrator required
- Salesforce Administrator Certification required
- Advanced Administrator and/or Business Analyst certification a plus
- Proficiency in Salesforce configuration, customization, LWC development, and data management
- Experience working in a SCRUM or agile environment
- Solid understanding of translating business processes to technical requirements
- Experience with Einstein Analytics, Icertis CRM, and omni channel is a plus
- Excellent attention to detail and data accuracy, ensuring the integrity of CRM records
- Analytical mindset with the ability to generate reports, analyze data, and provide meaningful insights
- Strong problem-solving skills to troubleshoot and resolve technical issues or user challenges
- Effective communication and collaboration skills to work with cross-functional teams and provide user training and support
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Continuous learning mindset to stay updated with CRM best practices and industry trends
- Strong organizational skills to handle user account management, data imports/exports, and system documentation efficiently
Skills
- Innovative and creative thinker: pioneer who embraces bold ideas
- Team player: high EQ, low ego, resourceful, frugal; treats resources as their own
- "Let's go" attitude: optimist, contagious enthusiast, sees the upside
- Accountability matters: drives for results as coach and team player; bias to outcomes
- Exhibits aptitude: always learning and growing; constantly attempts new experiences
- Adaptable: works quickly and nimbly; able and willing to wear multiple hats without hesitation; resilient
- Grit: passionate, self-directed and motivated; demonstrates endurance
Additional Information For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disabilityVerisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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