Job Description

Job Summary:

We are seeking a skilled Salesforce Administrator with hands-on experience in Apex, Visualforce, Lightning Record Pages, and Omni-Channel (Skill-Based Routing). The ideal candidate will also have exposure to Salesforce Knowledge Management and possess relevant Salesforce certifications. You will work collaboratively with cross-functional teams to manage, configure, and enhance our Salesforce platform to support business needs, primarily focused on Service Cloud capabilities.

Key Responsibilities:

• Manage and configure Salesforce Lightning Experience, including creating and customizing Lightning Record Pages.
• Work with developers to implement customizations using Apex and Visualforce.
• Set up and maintain Omni-Channel routing rules, including Skill-Based Routing for service agents.
• Support and manage Salesforce Knowledge articles, data categories, and user access to ensure accurate information delivery.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Perform system testing and troubleshooting; identify and resolve errors proactively.
• Maintain system documentation and support user training efforts.
• Monitor system performance and recommend improvements to optimize efficiency.
• Coordinate with developers and analysts on system modifications or enhancements.
• Support ongoing Salesforce platform maintenance and upgrades.

Job responsibilities:

• Set up and manage Salesforce features like Lightning Pages, Omni-Channel, and Knowledge Base tools.
• Help customize Salesforce using Apex code and Visualforce pages.
• Test changes or new features to make sure everything works properly.
• Work with the team to understand business needs and offer Salesforce solutions that match.
• Keep records updated and help train users on how to use Salesforce tools effectively.
• Fix system issues and make improvements to help users work more efficiently.
• Help estimate the time and effort needed for Salesforce projects.
• Review feedback from users and make necessary changes to improve their experience.

Salesforce Certified Advanced Administrator

Note: If you're interested in the role, please apply directly through the job posting with your most updated resume .

Kindly do not send resumes via email — we will only review applications submitted through the official job link.

We appreciate your understanding and look forward to reviewing your application!

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