Job Description

Key Responsibilities:

• Utilize insights from in-depth research on sales operations to identify and address critical pain points and improvement opportunities within sales processes and technology applications.
• Design solutions that set new industry standards and seamlessly incorporate AI and automation to tackle challenges in sales processes.
• Develop AI-driven tools and workflows that standardize sales activities, enhance workflow efficiency, reduce manual tasks, and improve lead management.
• Work collaboratively with cross-functional teams to create a unified customer data system that supports dynamic account management strategies tailored to diverse seller archetypes.
• Lead the design refresh of end-to-end seller workflows to ensure a comprehensive and positive user experience.
• Champion continuous feedback mechanisms and rapid prototyping to refine and perfect sales processes and user interfaces.
• Leverage data-driven insights to guide design decisions, ensuring solutions align with business objectives and user needs.

Qualifications:

• Bachelor’s or Master’s degree in Human-Computer Interaction, Service Design, Interaction Design, Industrial Design, or a related field.
• 3+ years of experience in interaction or product design, particularly in technology-driven solutions, with a preference for experience in sales or SaaS environments.
• Proven success in driving projects including planning, scoping, project management and collaboration with cross-functional teams to achieve excellent design outcomes.
• Strong proficiency in simplifying complex solutions into user-friendly designs.
• Proficiency in prototyping and design tools such as Figma and Adobe Creative Suite, and familiarity with using design systems such as Salesforce Lightening
• Exceptional communication and presentation skills, comfortable conveying complex design strategies through envisioning and storytelling.

Skills:

• Ability to synthesize complex information and envision innovative, simplified design solutions.
• Proficient in applying user-centered design processes and systems across web and mobile platforms.
• Strong leadership in design projects, engaging stakeholders through compelling storytelling and effective communication.
• Committed to promoting a culture of collaboration and continuous improvement through iterative design and customer feedback.
• Advanced analytical and problem-solving skills, well-versed in sales operations and strategies for digital transformation.

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