Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

VE05QWlvakx0c0R0NGVHVDZFc1lvV3RSY1E9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

DaVita

Postdoc Fellow Hemberg Group Job at DaVita

The Hemberg group, part of the Gene Lay Institute at the department of neurology at Brigham and Women's Hospital and the department of immunology at Harvard Medical School in Boston ( ), is looking to hire a postdoctoral fellow. This location offers unique opportunities...

Confidential

Food Service Director Job at Confidential

 ...The Director of Food Service Culinary Operations is responsible for overseeing all aspects of dining operations to ensure a high-quality dining experience for customers. This role includes managing food production, inventory, sanitation, and team leadership. Responsible... 

SynergisticIT

Data Scientist/Analyst/Engineer - Junior Job at SynergisticIT

Job Market Challenges SYNERGISTICIT is aware that the job market is challenging due to almost 300,000 tech layoffs within the past year due to which the job market is flooded with thousands of laid off techies who are competing with existing jobseekers. For entry level ...

Life Celebration, Inc.

Graphic Designer Job at Life Celebration, Inc.

 ...services nationwideand wed love for you to join our team. We are seeking enthusiastic, ambitious, and creative entry-level graphic design professionals to join our print design department . This is a full-time, on-site position with a TuesdaySaturday schedule.... 

Five Star Painting Careers

Business Office Manager Job at Five Star Painting Careers

 ...Five Star Painting is looking for a vibrant and proactive Office Manager to assist in day-to-day operations.Satisfied customers...  ...Social media and marketing experience is a plus.-Proficiency in Microsoft Office and Google with the aptitude to learn new software and systems...