Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

VE05QWlvakx0c0R0NGVHVDZFc1lvV3RSY1E9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

Hint, Inc.

Manager, eCommerce Marketing Job at Hint, Inc.

 ..., all available at drinkhint.com, Amazon, e-Retail account, and major retailers. THE OPPORTUNITY Hint is seeking a Manager, eCommerce Marketing, to drive advertising performance across Instacart, Uber Eats, GoPuff, and DoorDash. Reporting to the Senior Director, eCommerce... 

Fidelity Investments

Principal Trading Engineer (Java, Algo, SOR) Job at Fidelity Investments

 ...Job Description Job Description: We are currently sourcing for a Principal Trading Engineer (Java, Algo, SOR) for crypto Trading to work in Jersey City, New Jersey. The Role The Principal Trading Engineering (Java, Algo, SOR) will be working in development and... 

eTeam

Customer Service-CW Customer Service-CW Job at eTeam

 ...within 50 minutes of Wilmington, DE Will work remote but may be required to work on...  ...to get to the office High speed home internet is a requirement. Upon equipment...  ...on the Avaya system. Bilingual Spanish speaking candidates are welcome and encouraged to... 

KMAK Group, LLC

Injection Molding Operator Job at KMAK Group, LLC

 ...Shift: 3p-11p (+$1.00/hr shift differ ential)~3rd Shift: 11p-7a (+$1.00/hr shift differ ential) JOB DESCRIPTION: An injection molding press operator is responsible for getting parts off a press machine and ensuring they are up to the correct standard and packing... 

Allied Universal

Security Professional Job at Allied Universal

 ...Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect...