Job Description

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Goodwork is recruiting for a US-based education technology company.

What makes this opportunity interesting?

• Join a fast-moving, innovative US-based EdTech team
• Drive impact by helping students master math and graduate high school
• Own and optimize critical rostering processes that ensure schools can effectively use our platform

We're an educational technology company providing personalized online math instruction that helps students overcome learning gaps and accelerate their progress. Our mission: help one million kids graduate high school by providing the foundational math skills they need to succeed.

Our research-based platform identifies skill gaps and automatically creates individualized study paths. Unlike competitors requiring teacher-made plans, our system adapts instruction based on student progress. The platform is device-agnostic, working on any web-enabled device without having to install any special apps. We use a proven methodology combining automated assessment, targeted instruction, and continuous progress monitoring.

We serve K-12 schools and districts across the United States through various implementations – from individual classrooms to district-wide rollouts. Our platform supports diverse learning needs including core curriculum, intervention programs (Tier II/III), special education, gifted/talented programs, and ELL instruction. We're particularly proud of our re-entry program, which helps incarcerated individuals build essential math skills for their future careers. While focused primarily on U.S. education, we also support international students through our web-based platform.

Students using our platform typically achieve two or more grade levels of growth in one school year in as little as one semester. Our methodology aligns with state standards and National Council of Teachers of Mathematics guidelines, with results validated through peer-reviewed journals and whitepapers, and demonstrated improvement in standardized test scores.

OUR COMPANY VALUES guide our team and shape our culture:

• Reliability: Every student must be able to log in and learn, always
• Customer Success: Responsive and knowledgeable CX team supports teachers in creating student success.
• Collaboration: Daily team connection and open communication
• Innovation: We support different ideas and foster creativity
• Data-Driven: We focus on efficiency and measurable results

We're a fully remote organization with 7 full-time staff across “ Software Development” and “ Customer Experience, Marketing & Sales” teams. Headquartered in Louisiana, our team spans Illinois, Florida, Indiana, Georgia, Texas, and Tennessee in the U.S., with additional Software Development team members in India.

Our culture is fast-paced yet collaborative, following a scrum framework with daily standups and bi-weekly sprints. We use Slack for continuous communication and emphasize efficiency through regular retrospectives. Our rhythm follows the school calendar – busiest during back-to-school season (September), with quieter periods for planning and projects. Team members wear multiple hats and are encouraged to contribute ideas, reflect, and support each other's growth.

About the Role

We're looking for a remote School Database Administrator & QA Specialist to ensure our schools are accurately onboarded and our platform maintains high quality standards. This dual-focused role is essential to our success in serving educational institutions effectively.

In this role, you'll manage school setup and rostering processes, handle data imports, troubleshoot technical issues, communicate with customers, and conduct quality assurance testing. You'll begin with database management responsibilities while gradually transitioning into QA testing as you gain system knowledge.

The academic calendar dictates your workflow, with August-September being peak season for school setup and roster imports. During this critical period, you'll configure schools with appropriate licenses, process data uploads, synchronize with third-party systems, and ensure everything functions properly for the new school year. While we've automated many processes, your attention to detail during manual operations and clear communication about completed tasks will be vital to our team's success.

Our IDEAL CANDIDATE brings 3-5 years of experience in roles like Application Support, Manual QA , Software Testing , Technical Writing , or Technical Support . You're technically proficient with databases and can efficiently manage data while maintaining attention to detail. You communicate clearly in writing, explaining technical concepts in accessible terms to both team members and customers. You're naturally inquisitive, enjoy troubleshooting challenges, and take full ownership of your work. You learn quickly, adapt to changing priorities, and balance thoroughness with efficiency. Above all, you're hungry for growth and driven to contribute meaningfully in a fast-paced educational technology environment where your work directly impacts student success.

Your performance will be measured by accuracy, timeliness of responses, and the clarity of your communication.

You'll be a part of the Development team, and will collaborate closely with the Customer Support team.This position reports directly to the Director of Technology.

You’ll be doing things like:

• School Database Management: Setting up new schools in our backend admin tools; configuring SSO tables for authentication; logging in as school admins to complete imports; assigning grade levels and subjects; verifying all parameters before student access; performing essential configurations for school-specific requirements
• Roster Management: Managing rosters through Clever and ClassLink syncs (automated twice daily); manually triggering syncs when needed; processing CSV uploads from customers; handling ad-hoc roster updates; implementing quarterly class changes; ensuring smooth operations during August-September peak periods; verifying sync completion and accuracy
• Data Troubleshooting: Ensuring accurate transfer of student and class data; resolving roster issues promptly; fixing unassigned student/teacher errors; debugging Clever and ClassLink sync failures; verifying class assignments and license limits; documenting solutions for recurring problems
• Customer Communication: Coordinating with our CX team; collecting necessary information from schools; presenting clear options for issue resolution; explaining technical concepts in accessible language; after thorough training, eventually communicating with schools via email, phone, or Zoom directly and guiding customers through roster setup
• Internal Reporting: Providing proactive updates about system issues; reporting completed tasks in daily standups; sending exception reports and error summaries; documenting outstanding tasks; participating in sprint meetings; ensuring development team has clear information about data challenges
• Software Quality Assurance: Testing the web application; verifying cross-platform functionality; validating new features; reproducing customer-reported issues; running test suites; documenting bugs with precise steps to reproduce; locating relevant error logs; reporting findings to developers; suggesting product improvements based on testing insights
• Documentation: Maintaining up-to-date application documentation; creating changelog entries; adding illustrative screenshots; collaborating on technical documentation; documenting new procedures; ensuring materials support the customer success team
• Process Improvement: Contributing insights for workflow enhancement; participating in sprints and retrospectives; helping implement 2-week sprint processes; identifying automation opportunities; suggesting efficiency improvements; supporting continuous improvement initiatives

Skills & Qualifications

• 3-5 years of prior experience in roles like Application Support Analyst, Manual QA, Software Tester, or Technical Writer,.
• Data literacy — ability to interpret database information and recognize patterns
• Clear, concise written communication that simplifies technical concepts
• Experience creating documentation for technical and non-technical audiences
• Exceptional attention to detail with strong organizational abilities
• Natural troubleshooting instincts with a curious, solution-oriented mindset
• Ownership mentality with consistent follow-through on commitments
• Ability to balance thoroughness with efficiency
• Adaptable learner who thrives in a collaborative environment

Bonus if you also have:

• Gray box testing experience and familiarity with development tools
• Experience with SQL/MySQL queries and database structures
• Software development background or formal education
• EdTech industry knowledge or experience
• Familiarity with our tools: MySQL Workbench, MySQL (queries, understanding database relatio]]>

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