Job Description

Job Description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Senior Associate, Supply Chain & Logistics, Foodservice & Retail

Factor’s Foodservice & Retail channel brings ready‑to‑heat meals to universities, gyms, hotels, and other non‑traditional outlets. Reporting to the Sr. Manager, Supply Chain & Logistics (New Channels), you'll turn location‑level forecasts into on time deliveries—balancing service, cost, and product quality. Your work keeps fridges stocked, partners happy, and COGS in check as the channel scales.

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• Manage last‑mile logistics for foodservice partners – schedule outbound loads, confirm dock appointments, and coordinate with 3PLs and receiving teams on delivery windows and access rules.
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• Delivery Monitoring across all channels - closely monitor weekly deliveries to hundreds of business customers and co-ordinate with HelloFresh logistics teams to ensure delivery SLAs are met; flag risks early and lead root‑cause reviews.
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• Fulfillment Process Planning - co-ordinate with production teams in our DCs to ensure that products for Factor New Channels are being produced and packed according to schedule
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• Document & improve processes – write SOPs, train partners on Factor requirements, and support new‑location launches with clear playbooks and checklists.
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• New Supply Chain Initiatives - support the execution of new supply chain initiatives like new product launch, new partner onboarding, express delivery etc. 
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• A problem‑solver who loves turning data into actionable plans
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• Calm under pressure—able to resolve late trucks, short ships, or temp alarms on the fly
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• A clear, cross‑functional communicator who translates ops realities for Sales and Partner Success teams
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• Detail‑oriented and process‑minded, always looking to tighten SOPs and cut waste
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• Comfortable working with carriers, 3PLs, and site managers to balance service and cost
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• Curious and continuous‑improvement focused, eager to test and refine new workflows
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• 2–4 years in supply‑chain, logistics, or inventory planning (food or CPG preferred)
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• Hands‑on experience with WMS/TMS systems and basic demand‑planning tools (Excel/Sheets; Tableau; SQL a plus)
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• Familiarity with cold‑chain best practices and temperature‑monitoring tech
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• A track record of hitting OTIF, fill‑rate, or freight‑cost targets in a fast‑moving environment
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• Strong analytical skills—comfortable building pivot tables and variance analyses
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• Willingness to travel ~10 % to partner sites, DCs, and carrier facilities
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You’ll get… 

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• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
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• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
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• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
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• Tuition reimbursement for continuing education (upon 2 years of service)
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• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
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• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
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• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
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This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
#Factor #JD1008

New York Pay Range

$82,500—$105,000 USD

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

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• Europe: [email protected]
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• APAC: [email protected]
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• United States: [email protected]
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• Canada: [email protected]
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