Job Description
Salary:
At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Senior Customer Success Manager, you will develop systems and processes working collaboratively with Product, Marketing, and Sales teams to establish and refine strategic solutions ensuring our clients are utilizing Investorlift to their greatest potential. The focus of the role will encompass client onboarding, adoption, relationship building, as well as communicating the needs of the customers across multiple teams and internal stakeholders within the organization.
The ideal candidate for the Customer Success Manager possesses a comprehensive skill set to ensure a smooth and consistent source of information and support for our top clients on our SaaS platform. You must be technically proficient, demonstrating a deep understanding of the platform's features and the ability to identify adoption and usability frictions before they occur.
Responsibilities
Requirements
Total Rewards and Benefits
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