Senior Kitchen & Bath Designer Job at Alaka‘i Executive Search, Honolulu, HI

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  • Alaka‘i Executive Search
  • Honolulu, HI

Job Description

The Kitchen & Bath Designer shepherds customers through the process of obtaining a custom designed kitchen/bath, ensuring an experience that wows. This individual has an entrepreneur growth mindset, builds leads, creates compelling designs, nurtures excellent customer relationships, and contributes to profitability of our 100% employee-owned company.

About the Role

This role involves ensuring a warm and welcoming customer experience, optimizing lead management, qualifying customer needs, designing kitchen and bath plans, and maintaining necessary paperwork.

Responsibilities

  • Ensure customer walk-in experience is warm and welcoming, by, for example, prompt acknowledgment, helpful approach and well-maintained displays and work areas. Turn shoppers into customers.
  • Optimize Lead Management:
  • Cultivate relationships with customers who ask for you by name.
  • Build professional portfolio and market yourself to build your business.
  • Contribute to growth and profitability of our employee-owned company.
  • Qualify customers to understand needs, uncover and overcome objections and provide a solution that fits. This includes:
  • Efficiently identify purchase phase, provide appropriate level of service for each:
  • Dreaming – discussion of budget and vision.
  • Pricing – rough estimating of vendor pricing.
  • Designing – having a commitment on price point and a specific style.
  • Purchase - Instill customers confidence in decisions having effectively communicated the pairing of client needs and product value.
  • Establish strategy to identify yourself the expert and HPM as the vendor of choice for all phases offering a retainer commitment.
  • Seamless customer on-boarding, making it easy for them to work with HPM.
  • Sell expectations and educate customer on products.
  • Explain best value for look, quality and features at different price points.
  • Record contact details in customer relationship management system, which enables targeted marketing and business reporting.
  • Design kitchen and bath plans to customer specifications, using 2020 design program:
  • Prepare timely and accurate quotations in BisTrack (business management software), present to customer for approval; repeat process with any changes.
  • Efficiently maintain necessary paperwork such as obtaining signatures on terms and conditions before placing order, customer files and information, etc.
  • Working with vendors and merchant team, order necessary products and follow up to ensure they arrive on time and in good condition.
  • Regularly take initiative in product knowledge and professional growth in order to speak knowledgeably about product offerings and trends and build leads.
  • Other projects and responsibilities may be added at the company's discretion.

Qualifications

  • Education and Training Requirements: High School diploma or equivalent required.

Required Skills

  • Knowledge of the construction process from start to finish preferred.
  • Requires exceptional interpersonal skills, high level of emotional intelligence, awareness and capacity to anticipate needs, and ability to provide proactive customer care from start through completion of project.
  • Clear and concise communication skills motivated by a sense of urgency in promptly responding to customer emails and phone calls within 24 hours.
  • Able to build strong relationships with own team as well as internal teams by understanding their processes and collaboratively working together to provide exceptional service to our customers.
  • Must have ability to consistently convert prospects into customers.
  • Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Must be resourceful and able to independently find solutions.
  • Requires a demonstrated growth mindset, an eagerness to continuously learn.
  • Ability to recognize how parts fit together, replicating designs from components.

Preferred Skills

  • Previous experience in customer-facing position necessary.
  • Intermediate computer experience required, including email and Microsoft Office.
  • Previous experience in sales, project planning and 2020 design software preferred.

Job Tags

For contractors, Work at office,

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