Service Desk Agent Job at ICONMA, Richmond, VA

VHNGQWpJakd0OERtNGUyUjZFOFpvRzFWZkE9PQ==
  • ICONMA
  • Richmond, VA

Job Description

Service Desk Agent Location: Richmond, V Duration: 7 months Description: Responsibilities:

  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the Client Service Desk.
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
  • Assist with onboarding of new Agents by training and allow others to shadow
  • Perform other tasks as needed by the Service Desk Managers
Basic Qualifications: High School Diploma, GED, equivalent certification or military experience t least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience Preferred Qualifications: ssociates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification 2+ years of remote help desk support experience Call Notes: Team Info: L1 Tech - Service Desk - Call Center Support internal employees on application and software Android/IOS/Windows systems High Volume Fast paced environment - 1st call resolution 24-30 Tickets Role Info: Hands on Service Desk Agent role with good Customer Service, Windows/Mac exp & excellent communications background. Top Skills: Customer Service Support exp is a must Windows/Mac exp exp is a must Nice to have: CompTIA+ Soft Skills: Excellent Communications ICONMA

Job Tags

Similar Jobs

BJC HealthCare

Clinical Nurse - Vascular Access Job at BJC HealthCare

 ...Additional Information About the Role The BJC Registered Nurse Career Ladder differentiates BJC as the place for nurses to work...  ...Additional Preferred Requirements BSN IV Certification Experience with ultrasounds, midlines Overview Christian Hospital... 

Cardinal Health

Delivery Driver Job at Cardinal Health

$1,000 New Hire Sign-On Bonus Offered Pay Rate: $19.50 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. ~ Medical, dental and vision coverage ~ Paid time off plan ~...

Generis Tek, Inc.

Web Content Designer II Job at Generis Tek, Inc.

 ...Rohan Salve at email address ****@*****.*** can be reached on # (***) ***-****. We have Permanent for Web Content Designer -Remote f or our client Salem OR. Please let me know if you or any of your friends would be interested in this position.... 

Atlas Search

Legal Recruiting Manager Job at Atlas Search

 ...well as face-to-face / on-site interviews Communicate clearly and timely about schedules and changes if and when they occur Manage interview processes in the Applicant Tracking System Organize travel for candidates and/ or reserve conference rooms as and when... 

HBK Engineering, LLC

Utility Locator Job at HBK Engineering, LLC

HBK Engineering is searching for a Utility Locator. This position offers the opportunity to be part of a team that supports underground facility construction activities with the purpose of damage prevention and facility protection of electrical utility infrastructure. The...