Service Desk Analyst- Fully Remote Job at Ovextech, Dallas, TX

VE1WR2hvVEt2c2JoNE9LVzQwa2NwbXRXY0E9PQ==
  • Ovextech
  • Dallas, TX

Job Description

Job Description

Job Description

About Us:

Ovex Technologies Ltd., a distinguished BPO and IT solutions provider, is driven by the vision to Think, Innovate, Grow. We specialize in delivering tailored and customer-centric services, including Inbound & Outbound Services, Technical Support, Live Chat Support, and Medical Billing Services. Our commitment is to empower businesses, streamline operations, and foster growth. Experience the innovative and growth-oriented approach of Ovex today.

Service Desk Analyst Role

We are hiring a Service Desk Analyst who will be responsible for helping computer users resolve issues. As a Service Desk Analyst, your duties include communicating with clients via email or phone, resolving IT equipment and software problems, analysing information systems performance, and maintaining accurate service desk records.

Service Desk Analyst Duties
  • Responding to incoming telephone calls and emails.
  • Providing software and hardware support, resolving problems and issues.
  • Creating training materials and guides for users.
  • Performing system installations and updates to prevent service interruptions.
  • Prioritising actions and escalations by problem severity and business impact.
  • Collaborating with other departments and providing training.
Service Desk Analyst Requirements
  • Computer Science Degree.
  • Diploma in ICT Systems Support, Digital Support Services, or ICT Professional Competence.
  • Three years of experience in end-user support or IT performance role.
  • Computer program and hardware literacy.
  • Excellent problem-solving and analysis skills.
  • Task management and customer relationship management (CRM) proficiency.

Job Tags

Similar Jobs

Think Tell Junction

Entry Level Communications Assistant Job at Think Tell Junction

Join Our Team as a Entry Level Communications Assistant Think Tell JunctionWork Type: In-person (strictly on-site)We are seeking an enthusiastic and motivated Entry Level Communications Assistant to join our dynamic team. This role is perfect for individuals looking... 

Waveseer

Cannabis Consultant - Bend, OR Job at Waveseer

 ...Job Description Job Description The Cannabis Consultant position is assigned the responsibility of educating customers on cannabis and cannabis related products, completing sales transactions, while maintaining customer service. Cannabis Consultants must ensure that... 

MASONICARE

Caregiver Job at MASONICARE

 ...Private Duty Caregiver Masonicare at Home Per Diem/Hourly Personal and Companion Care Positions are available throughout the state...  ...are currently hiring private caregivers and homemakers for live-in OR hourly live-out work throughout the state. Our hourly... 

One Physics

Talent Acquisition Specialist / Recruiter Job at One Physics

 ...Physics is seeking a full-time Talent Acquisition Specialist / Recruiter to join our growing team based out of Towson, Maryland. One...  ...Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the... 

Cypress Creek Hospital

Maintenance Technician Full Time Job at Cypress Creek Hospital

 ...Responsibilities Cypress Creek Hospital is a free-standing 128-bed, acute care psychiatric hospital located in north Houston,...  ...visit our website at: We currently have an opportunity for a Maintenance Technician The Maintenance Technician is responsible for...