Service Desk Analyst- Fully Remote Job at Ovextech, Dallas, TX

VE1WR2hvVEt2c2JoNE9LVzQwa2NwbXRXY0E9PQ==
  • Ovextech
  • Dallas, TX

Job Description

Job Description

Job Description

About Us:

Ovex Technologies Ltd., a distinguished BPO and IT solutions provider, is driven by the vision to Think, Innovate, Grow. We specialize in delivering tailored and customer-centric services, including Inbound & Outbound Services, Technical Support, Live Chat Support, and Medical Billing Services. Our commitment is to empower businesses, streamline operations, and foster growth. Experience the innovative and growth-oriented approach of Ovex today.

Service Desk Analyst Role

We are hiring a Service Desk Analyst who will be responsible for helping computer users resolve issues. As a Service Desk Analyst, your duties include communicating with clients via email or phone, resolving IT equipment and software problems, analysing information systems performance, and maintaining accurate service desk records.

Service Desk Analyst Duties
  • Responding to incoming telephone calls and emails.
  • Providing software and hardware support, resolving problems and issues.
  • Creating training materials and guides for users.
  • Performing system installations and updates to prevent service interruptions.
  • Prioritising actions and escalations by problem severity and business impact.
  • Collaborating with other departments and providing training.
Service Desk Analyst Requirements
  • Computer Science Degree.
  • Diploma in ICT Systems Support, Digital Support Services, or ICT Professional Competence.
  • Three years of experience in end-user support or IT performance role.
  • Computer program and hardware literacy.
  • Excellent problem-solving and analysis skills.
  • Task management and customer relationship management (CRM) proficiency.

Job Tags

Similar Jobs

Bainbridge, Inc.

Research Analyst Intern- Data Analytics Job at Bainbridge, Inc.

 ...Research Analyst Intern- Data Analytics Bainbridge Job Type: Internship/ 20-40 hours per week, flexible/ 90-day minimum commitment Compensation : $22.00- $25.00 per hour Position Location: Remote digital office (work from home), must be U.S.-based How... 

Solitude Mountain Resort

Massage Therapist Job at Solitude Mountain Resort

 ...note, this position is located at Solitude Mountain Resort in Solitude, UT \n Seasonal (Seasonal) JOB TITLE: Massage Therapist DIVISION: Spa REPORTS TO: Spa Lead & Inn General Manager LOCATION: Solitude Mountain Spa / The Inn CLASSIFICATION: Full... 

Performance Foodservice

CDL A Local Truck Driver - Immediate Opening Job at Performance Foodservice

 ...Job Description: Position Details:~$225 Daily guarantee, plus component pay based on cases, miles and stops. $60,000/Year average. ~ Early morning dispatch, five-day work week which might include one or two-night layovers with hotel and food stipend. ~ Eligible... 

Mountainise Inc

Sales Development Representative (SDR) Job at Mountainise Inc

 ...seeking a dynamic and proactive Sales Development Representative (SDR) to join our team. This role requires excellent communication...  ...getter attitude. The ideal candidate will not only schedule and manage meetings but also represent our company at business events within... 

Comfort Systems of Montana

HVAC Service Manager Job at Comfort Systems of Montana

 ...Job Description Job Description HVAC Service Manager JOB DESCRIPTION Comfort Systems of Montana is seeking a highly skilled and motivated Service Manager to lead our technician team and drive revenue growth for the service department. This pivotal role is crucial...