Smart Home Technical Support Specialist I Job at A3 Smart Home, Tempe, AZ

VE1WQ2pJck12c1RrNCtTVTcwOGFwMkpYZlE9PQ==
  • A3 Smart Home
  • Tempe, AZ

Job Description

Job Description

JOB DESCRIPTION

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

WHY WORK FOR US?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
  • Benefits Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

ESSENTIAL FUNCTIONS

  • Remote troubleshooting
  • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
  • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
  • Uses online resources, websites, computer and web based downloading programs
  • Tests with customer, verify codes signals are received and working properly
  • Submit service tickets as needed for onsite service
  • Document interactions with customers including a summary of the call and any resolution notes
  • Provide basic customer support
  • Answer calls in the customer support queue when call volume dictates
  • Collect customer payments
  • Answer basic billing questions
  • Provide general customer account support

KNOWLEDGE AND SKILLS

  • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
  • Ability to interact with customers and field technical staff via phone, email and chat.
  • Accepts assignments with an open, cooperative, positive team oriented attitude.
  • Demonstrates the ability to multi task.
  • Basic working knowledge of Word and Excel


EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • High School Diploma; or equivalent combination of education and experience.
  • Six months or more of technical support or helpdesk experience (preferred).
  • Call center or customer facing experience (preferred).
  • Bilingual (preferred).
  • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
  • Minimum 30 WPM typing skills
  • Strong communication skills


WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

#LAV_RX

-

Job Tags

Holiday work,

Similar Jobs

Penta Research

Information System Security Officer Job at Penta Research

 ...Description Job Description Huntsville, AL Full Time Security Clearance: Must be able to obtain an Active DoD SECRET...  ...Position Responsibilities: Penta Research is in search of an Information System Security Officer (ISSO). The successful candidate will... 

Sanford Health

LPN - Licensed Practical Nurse - Detroit Lakes Orthopedic Clinic Job at Sanford Health

 ...has an opening for a LPN with orthopedics and supporting our outreach providers! Daytime hours with no weekends or holidays! Flexibility...  ..., and make a lasting impact in the lives of patients in your community? Whether you're a newly graduated LPN or have years of... 

Baylor Scott & White Health

Gastroenterology Hospitalist Physician Assistant Job at Baylor Scott & White Health

 ...SUMMARY The PA Inpatient Medicine is a licensed, certified, non-physician healthcare provider who effectively renders direct patient care...  ...by supervising Physician. May conduct hospital rounds, assist with admissions and discharges, and provide on-call support.... 

Synerfac Technical Staffing

Maintenance Technician Job at Synerfac Technical Staffing

 ...Job Description Job Description Position: Maintenance Technician Location: Wilkesboro, NC Company: Manufacturing Company...  ...You will be responsible for performing maintenance work in an industrial production facility. This will include, electrical, mechanical... 

Prairie Island Indian Community

Safety Coordinator Job at Prairie Island Indian Community

 ...Description Job Description Salary: 28.00 SUMMARY: The Safety Coordinator is responsible for the coordination and implementation of all...  ...phenomenon (on-call as needed) Ability and willingness to travel for work assignments, meetings, and continuing education,...