Smart Home Technical Support Specialist I Job at A3 Smart Home, Tempe, AZ

VE1WQ2pJck12c1RrNCtTVTcwOGFwMkpYZlE9PQ==
  • A3 Smart Home
  • Tempe, AZ

Job Description

Job Description

JOB DESCRIPTION

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

WHY WORK FOR US?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
  • Benefits Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

ESSENTIAL FUNCTIONS

  • Remote troubleshooting
  • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
  • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
  • Uses online resources, websites, computer and web based downloading programs
  • Tests with customer, verify codes signals are received and working properly
  • Submit service tickets as needed for onsite service
  • Document interactions with customers including a summary of the call and any resolution notes
  • Provide basic customer support
  • Answer calls in the customer support queue when call volume dictates
  • Collect customer payments
  • Answer basic billing questions
  • Provide general customer account support

KNOWLEDGE AND SKILLS

  • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
  • Ability to interact with customers and field technical staff via phone, email and chat.
  • Accepts assignments with an open, cooperative, positive team oriented attitude.
  • Demonstrates the ability to multi task.
  • Basic working knowledge of Word and Excel


EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • High School Diploma; or equivalent combination of education and experience.
  • Six months or more of technical support or helpdesk experience (preferred).
  • Call center or customer facing experience (preferred).
  • Bilingual (preferred).
  • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
  • Minimum 30 WPM typing skills
  • Strong communication skills


WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

#LAV_RX

-

Job Tags

Holiday work,

Similar Jobs

CHRISTUS Health

Nurse Practitioner - Neurology (General) Job at CHRISTUS Health

 ...quality health care services. Our providers work collaboratively through CHRISTUS St. Vincent's hospital and numerous outpatient...  ...Position: This is a full time position. Clinic hours are Monday through Friday, 8:00 AM to 5:00 PM. This is a fantastic opportunity to be part... 

Sterling Federal Bank

Human Resources Manager Job at Sterling Federal Bank

 ...Description Job Description Description: Due to an upcoming retirement, mid year 2026, Sterling Federal Bank is seeking a Human Resource Manager. The Human Resource Manager is responsible for overseeing the daily operations of the Human Resources department of one... 

Jobconversion, LLC

Remote Data Entry & Admin Assistant Flexible Hours Job at Jobconversion, LLC

 ...A reputable remote work company is seeking data entry clerks for a flexible work-from-home position. Ideal candidates will have accurate typing skills, a minimum typing speed of 30 words per minute, and be proficient in basic PC skills. The pay ranges from $16 to $30 per... 

BAE Systems

Cybersecurity, Senior ISSO Job at BAE Systems

 ...Posted 12/19/2025Job Descriptionback to topJob Description Continue your career as a cybersecurity professional with BAE Systems, supporting and protecting information systems critical to national security at one of the leading companies in Aerospace and Defense... 

Respect Performance

Automotive Technician Job at Respect Performance

 ...Job Description Job Description Lead Automotive Technician European Vehicles Respect Performance is seeking an experienced Lead...  ...Experience with professional-level diagnostic tools Ability to manage time and workload without supervision Valid drivers license...