Job Description

The System Training and Implementation Coordinator is responsible for ensuring the successful training and implementation of technology solutions and processes for assigned division or software. This position involves working closely with the cross-functional technology support team, as well as liaising with key stakeholders within the division to support the adoption and integration of new technologies. The role focuses on coordinating training programs, monitoring implementation progress, and troubleshooting issues to ensure smooth transitions and effective utilization of technology within the division. Must be authorized to work in the United States now and in the future, without company sponsorship. Must be about to work onsite in the corporate office in Indianapolis, Indiana. (This role is not hybrid or remote).Duties and Responsibilities:Training Program Development & Coordination: Design, develop, and deliver training materials and programs for division staff to ensure effective use of new and existing technology solutions. Coordinate and schedule training sessions for different teams within the division, considering varying levels of technical proficiency. Conduct hands-on training, workshops, webinars, and one-on-one sessions as necessary. Maintain and update training documentation, user manuals, and reference guides / videos.Technology Implementation Support: Assist in the rollout and implementation of new technologies and systems within the division. Collaborate with cross-functional teams to ensure alignment among the technology solutions, capability requirements, and business objectives. Serve as a point of contact for issues arising during technology implementation, providing guidance and support to division stakeholders. Monitor and report on the progress of implementation activities, ensuring that timelines and goals are met.Cross-Functional Collaboration: Work closely with the technology support team to ensure smooth coordination between training and technical implementation efforts. Communicate regularly with the department and division leaders to provide updates on training progress and technology implementation challenges or successes.Post-Implementation Support: Provide ongoing support and troubleshooting for end-users after technology deployment. Collect feedback from division teams and stakeholders to continuously improve training programs and address any gaps in technology adoption. Ensure users have access to the resources and help they need to maximize the benefits of the implemented technology solutions.Documentation and Reporting: Prepare reports on the status of training programs, including completion rates, feedback, and areas for improvement. Maintain records of all training sessions, materials, and implementation timelines. Monitor and track performance metrics related to technology adoption and user proficiency, sharing key insights with the Technology Director.Skills and Qualifications: Bachelor’s degree in Information Technology, Business Administration, or a related field. Proven experience (2+ years) in training, technology implementation, or project coordination, preferably within a technology support environment. Strong understanding of technology solutions and their application in a business context. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users. Experience in developing training materials, conducting workshops, and managing project timelines. Ability to collaborate effectively with cross-functional teams and manage multiple projects simultaneously. Strong problem-solving skills, attention to detail, and the ability to handle troubleshooting and technical issues as they arise. Proficiency in using collaboration tools, project management software, and training platforms. Experience in training delivery for enterprise-level technology systems or software.Physical and Environmental Requirements: Occasional travel may be required to different locations or external training venues.

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