As the Team Lead for Client Success Specialists, you’ll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch’s mission of providing easy access to legal help.
Key Responsibilities:
Lead and mentor the Client Success team to achieve performance goals.
Oversee daily operations and ensure timely follow-ups with clients.
Handle escalated client concerns with professionalism and empathy.
Monitor team performance, provide feedback, and implement process improvements.
Facilitate training and foster a collaborative, positive work environment.
Ensure accurate and timely record-keeping in the CRM system.
Leadership experience in client success, customer service, or a related field.
Excellent communication, active listening, and problem-solving skills.
Proficiency in CRM systems and multitasking in a fast-paced environment.
Customer-focused with a passion for delivering exceptional service.
Why Join LegalMatch?
Remote Work: Flexibility to work from home.
Night Shift: Perfect for night owls.
Leadership Role: Opportunity to lead and shape a high-performing team.
Fixed Weekends Off: Maintain a healthy work-life balance.
...Job Description Job Details The Social Worker works with the psychiatrist and interdisciplinary team in developing and managing treatment plans. Serves as liaison in relation to patient care and needs, between the hospital, community, and insurers to facilitate...
...process and retention efforts Promptly responding to calls, emails, and inquiries Successful candidates may have backgrounds in real estate, retail, sales, leasing, hospitality, or customer service. If you enjoy working with people and thrive in a fast-paced...
...Job Title: Product Designer Location: Dallas, TX Duration: 06 months (High possibility of Extension) Job Description: ~ A Product Designer plays a central role in shaping strategic initiatives through a customers lens directly responsible for driving the...
..., ALLDATA, Mitchell, etc.) Valid driver's license required. Toyota, Auto Service Technician Mechanic hybrid tech Chevy, Dodge, Honda, Nissan, Chrysler, Jeep, Ford, Kia, Hyundai, Sullivan Tire Wheel Alignment Automotive Engineer Company Description In business for...
GIS AND ESRI EXP2 DAYS ON SITE IN PHILADELPHIA OFFICE Strong GIS and ESRI experience. Two days on site in Philadelphia office. Update location and asset attribute information in the Engineering Asset Database and Maximo, as well as ArcGIS application.