As the Team Lead for Client Success Specialists, you’ll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch’s mission of providing easy access to legal help.
Key Responsibilities:
Lead and mentor the Client Success team to achieve performance goals.
Oversee daily operations and ensure timely follow-ups with clients.
Handle escalated client concerns with professionalism and empathy.
Monitor team performance, provide feedback, and implement process improvements.
Facilitate training and foster a collaborative, positive work environment.
Ensure accurate and timely record-keeping in the CRM system.
Leadership experience in client success, customer service, or a related field.
Excellent communication, active listening, and problem-solving skills.
Proficiency in CRM systems and multitasking in a fast-paced environment.
Customer-focused with a passion for delivering exceptional service.
Why Join LegalMatch?
Remote Work: Flexibility to work from home.
Night Shift: Perfect for night owls.
Leadership Role: Opportunity to lead and shape a high-performing team.
Fixed Weekends Off: Maintain a healthy work-life balance.
...REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Intelligence Analyst, you'll be responsible for providing the Army with crucial... ...Collecting and analyzing intelligence data from various sources, including classified information Create reports and...
...rotating installation art program throughout the restaurant. Who We're Looking For We are looking for passionate & dedicated Sommeliers to join the team. Be a part of this truly unique restaurant and work alongside hospitality pioneers, positive team members, engaging...
...CDL-A drivers will earn $1,200 average weekly gross Dedicated freight Driver home daily No touch freight position Benefits: ~ Medical, Dental, Vision, Prescription Benefits after 30 days ~401K, life insurance ~ Online degree program ~2-3 day...
...Great Colleges to Work For" is designed to recognize colleges that... ...DescriptionPURPOSE AND SCOPE:The PT Graphic Designer designs and creates... ...as papers, books, or small parts; or driving an automobile. No... ...delivered.Postings for part-time and adjunct positions are active...
...and spirit. Required Skills & Qualifications: Overview We are seeking a dedicated and compassionate Limited License Social Worker (LLMSW) to join our team. The ideal candidate will possess a strong background in substance abuse, providing essential support...