Team Lead - Client Success Specialist (Remote, Night Shift) Job at LegalMatch.com, Central, LA

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  • LegalMatch.com
  • Central, LA

Job Description

As the Team Lead for Client Success Specialists, you’ll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch’s mission of providing easy access to legal help. 

Key Responsibilities: 

  • Lead and mentor the Client Success team to achieve performance goals. 

  • Oversee daily operations and ensure timely follow-ups with clients. 

  • Handle escalated client concerns with professionalism and empathy. 

  • Monitor team performance, provide feedback, and implement process improvements. 

  • Facilitate training and foster a collaborative, positive work environment. 

  • Ensure accurate and timely record-keeping in the CRM system. 

Requirements

  • Leadership experience in client success, customer service, or a related field. 

  • Excellent communication, active listening, and problem-solving skills. 

  • Proficiency in CRM systems and multitasking in a fast-paced environment. 

  • Customer-focused with a passion for delivering exceptional service. 

Why Join LegalMatch? 

  • Remote Work: Flexibility to work from home. 

  • Night Shift: Perfect for night owls. 

  • Leadership Role: Opportunity to lead and shape a high-performing team. 

  • Fixed Weekends Off: Maintain a healthy work-life balance.

Job Tags

Remote job,

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