As the Team Lead for Client Success Specialists, you’ll oversee daily team operations, coach team members, and drive performance to ensure exceptional client service and attorney-client interactions. Your role will focus on improving processes, resolving escalations, and supporting LegalMatch’s mission of providing easy access to legal help.
Key Responsibilities:
Lead and mentor the Client Success team to achieve performance goals.
Oversee daily operations and ensure timely follow-ups with clients.
Handle escalated client concerns with professionalism and empathy.
Monitor team performance, provide feedback, and implement process improvements.
Facilitate training and foster a collaborative, positive work environment.
Ensure accurate and timely record-keeping in the CRM system.
Leadership experience in client success, customer service, or a related field.
Excellent communication, active listening, and problem-solving skills.
Proficiency in CRM systems and multitasking in a fast-paced environment.
Customer-focused with a passion for delivering exceptional service.
Why Join LegalMatch?
Remote Work: Flexibility to work from home.
Night Shift: Perfect for night owls.
Leadership Role: Opportunity to lead and shape a high-performing team.
Fixed Weekends Off: Maintain a healthy work-life balance.
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