Job Description

This position is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, APs, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation.

Typical Duties:

Field incoming help requests from end users in a courteous and professional manner

Record, track, and document the problem-solving process through to final resolution

Identify and learn software and hardware technology used and supported by the organization

Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications

Familiarize end users on basic software, hardware, and peripheral device operation

Install, upgrade, and support desktops, laptops, printers, VMTs, network switches, cameras, wireless APs, Internet Circuits, VoIP, and other systems

Adhere to organizational asset, change, problem, and incident management processes

Track all IT/OT assets at assigned location

Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines

Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment

Provide regular status updates via email to site and IT/OT lead teams

Actively participate in IT/OT Team meetings

Requirements:

Demonstrated safety focus

Associates degree in information technology or equivalent combination of education and/or experience

Three plus years experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities

Skilled and experienced supporting desktops, laptops, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, general infrastructure etc.

Problem-solving skills and the ability to learn new technologies

Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems

Strong oral and written communication skills

Highly Valued Skills:

Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional

CCNA - Certified Cisco Network Associate or similar

Experience supporting the IT infrastructure needs of a manufacturing facility

Experience supporting the OT infrastructure needs of a manufacturing facility

Four-year degree in information technology or related field

Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory

COMPENSATION AND BENEFITS

Hourly contract rate range of $40.00 to $45.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

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