Job Description

Be More with iQor!

We are searching for Temporary Customer Service Representatives to fill an urgent need.

These representatives will be part of a team to support emergency response for residents impacted by a natural disaster. Must be able to start immediately. These positions are fulfilling as you support those US residents when they are at their time of need.

$22.13/hr. (Base wage of $17.20/hour + $4.93 fringe payment) *fringe is paid on the first 40 hours of work. Overtime hours will be based on the $17.20 pay scale.

This position will be located in one of the following iQor Call Centers:

Charlotte, NC

Houston, TX

Fort Lauderdale, FL

Allentown, PA

Pueblo, CO

Position Details and Responsibilities:

* 30 day to 4 month contract

* Flexible schedule availability between the hours of 7am-12am eastern; some overnight shifts may be available

* Assist callers with available services that can support their situation

* Provide solutions for their need via multiple channels including voice, email, or chat

* Respond with empathy, patience, and understanding

Experience and Requirements

* At least 6 months customer service experience

* High School Diploma or GED

* Computer skills and experience

* Excellent communication skills

* US citizenship required; this is a government assignment

WAH Requirements

* Candidate must reside in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MO, MS, NC, NV, OH, OK, SC, TN, TX, VA, WV

* Environment: Quiet, secure, and distraction free for the duration of working hours. Child care is a must as children are not permitted in the same working space as the employee.

* Equipment will be provided by iQor

* Mobile Phone required

* Internet: Wireless not permitted, must have wired connection.

* No satellite or mobile internet providers supported

* Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload

* Connection: Direct connection from modem to PC required

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