Job Description

Job Description

Job Description

We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked

The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion.

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license in massage therapy.

Duties:

• Be on time for each shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

• Be flexible with your schedule, supporting the needs of the spa.

• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care programs, meeting minimum retail sales goals.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.

• • Perform prep work and properly clean and restock work area as required.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
• Possess ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Maintain personal appearance and grooming standards consistent with company standards.

Working Conditions:

• While performing duties of this job, the employee is required to sit, stand, bend, lift, walk use hand to write on chart, talk, hear, see, taste, smell, type on keyboard.
• Perform the duties of a massage therapist which requires standing, pushing, pulling, manual dexterity and proper ergonomic posture.
• The employee must regularly lift and/or move 25 pounds.
• Specific vision abilities required include distance vision and peripheral vision.
• Team members must have a flexible work schedule and ability to work nights, weekends and holidays
• One on one consultations will be held in a treatment room setting.

Qualifications

• High School Diploma or General Education Degree (GED) is required.
• Have and maintain a current license in massage therapy.
• Minimum one-year experience providing massage services in a high-end salon or luxury spa environment, a plus.
• Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.
• Adhere to all employee guidelines, standards, policies and procedures relevant to the position, stay abreast of any changes, updates or revisions that occur. Maintain complete communication and cooperation with all managers.
• Strong team-work and collaborative skills is required.
• Energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
• Intelligent and articulate individual who can relate to a diverse group of guests and co-workers.

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