Tour Guide Job at American Cruise Lines, Lewiston, ID

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  • American Cruise Lines
  • Lewiston, ID

Job Description

Tour Guide

The Tour Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Tour Guide you are responsible and accountable for all land explorations, transfer operations, and brand ambassadorship & representation. The Tour Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.

This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.

Responsibilities
  • National Parks Regions: Yellowstone, Glacier & Grand Teton.
  • Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
  • Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
  • Effectively communicate with guests about the schedule, weather, and activity levels.
  • Create daily programs to give to guests to explain what each day entails.
  • Create and execute entertainment, such as trivia and games, on board the motorcoach.
  • Accompany guests who choose to stay back from excursions.
  • Assist guests with minor medical attention.
  • Accommodate all reasonable guest requests.
  • Socialize with guests at every opportunity.
  • Communicate with home office frequently, including completing daily reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
  • Prepare materials for turnaround day.
  • Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
Requirements:
  • Previous National Parks Tour Guide experience preferred.
  • Significant experience in hospitality, tourism, and/or event management.
  • Extremely strong communication skills.
  • Excellent time management skills and attention to detail.
  • Excellent social skills.
  • Strong critical thinking skills.
  • Strong sense of production and presentation.
  • Enthusiastic, confident and can-do attitude.
  • Basic knowledge of audio/visual equipment.
*Job sites across the nation. American Cruise Lines

Job Tags

Home office,

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