Track and Trace CSR - Overnight - Remote | WFH Job at Get It Recruit - Transportation, Indianapolis, IN

VGNCQmo0M0l2OGprNXVLUzcwUWRvbWxUZGc9PQ==
  • Get It Recruit - Transportation
  • Indianapolis, IN

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service and Tracking Representative. In this role, you will be responsible for ensuring that shipments are tracked and delivered on time, meeting our customers' expectations. You will assist in managing the flow of raw materials, works-in-progress, and finished goods, and contribute to improving processes to provide exceptional service.

Key Responsibilities:

Address shipments that fall outside of the standard tracking process in real time, ensuring prompt resolution.
Communicate closely with Customer Service and Dispatch teams to resolve issues with suspect shipments.
Monitor and track shipments to ensure timely pickups and deliveries based on customer specifications.
Manage shipment data in the Transportation System Management database to ensure accuracy.
Troubleshoot and resolve any problems related to shipments.
Respond to customer inquiries via email and phone in a timely manner.
Collaborate with the Operations Supply Chain Compliance Manager to support continuous improvement efforts.
Handle incoming customer emails and web portal entries, ensuring timely updates to the system.
Communicate crucial time-sensitive information efficiently to all relevant parties.
Escalate issues that may impact shipment timelines or cause delays.
Ensure all customer interactions are professional, helpful, and solution-focused.
Adhere to company quality and process procedures in all internal tasks.
Update and follow through with carrier emails and web portal entries regarding tendered shipments.
Ensure adherence to security SOPs related to tracking.
Participate in daily meetings for tracking updates and announcements.
Attend training and required in-person meetings as needed (onsite at headquarters).
Key Skills, Knowledge, and Qualities:

Strong verbal, written, and interpersonal communication skills.
Ability to engage and communicate effectively with people from diverse backgrounds and roles.
A strong customer service orientation and ability to remain professional under pressure.
Detail-oriented with excellent organizational skills and a high level of accuracy.
Proactive problem solver, able to anticipate issues and suggest improvements.
Ability to prioritize tasks, manage time efficiently, and follow up on action items.
Self-motivated with the ability to work independently and manage responsibilities with minimal supervision.
Proficient in basic computer skills, including email and data entry.
Basic mathematical proficiency for daily tasks.
Ability to negotiate and influence others when necessary.
Experience and Education:

High School Diploma or GED required.
1-2 years of experience in the transportation/logistics industry is preferred.
Physical Demands and Work Environment:

Majority of time spent sitting, working on computers and telephones.
This is a work-from-home position.
Employment Type: Full-Time
Salary: $ 16.00 21.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job,

Similar Jobs

Trillium Farms

Talent Acquisition Specialist (Bilingual) Job at Trillium Farms

 ...Job Title: (Bilingual)Talent Acquisition Specialist Department: People Operations Location: Trillium Farms- Johnstown, Ohio Reports To: Senior Talent Acquisition Specialist Job Type: Full-time Travel: 10-20% Compensation: $55,000-$65,000 Job... 

Amazon

Warehouse Operative Job at Amazon

Warehouse OperativeJob ID:240116628 | Dublin, DUBLINAt Amazon, we understand that work doesn't stop on the job.That's why we have warehouse jobs that work for you.**Role & Shifts**Temporary RoleDay or night shift available, full time, part time. Shift availability...

Sun Country Airlines

Ramp Agent - Seasonal - Minneapolis/St. Paul Airport (MSP) Job at Sun Country Airlines

 ...and dimensions to and from aircraft and airport baggage areas After training, operate/...  ...Ability to work a flexible schedule including nights, weekends, and holidays Ability to be...  ...will be expected to work the number of shifts identified below. Shifts could range... 

VHR Global Technical Recruitment

Airframe and Powerplant Mechanic Job at VHR Global Technical Recruitment

 ...and Powerplant (A&P) Mechanic to join our team as a W2 contractor in Tucson. This role involves performing maintenance, inspections, and repairs on CRJ aircraft in a fast-paced Maintenance, Repair, and Overhaul (MRO) environment, ensuring compliance with FAA regulations... 

Emerge

Facilities Mechanical Engineer Job at Emerge

 ...Facilities Mechanical Engineer Direct Hire | Hampton, VA Emerge is actively recruiting a Facilities Mechanical Engineer for a direct...  ...institution Minimum 3 years experience in a hnads-on, non-Internship mechanical project engineering or plant maintenance in a...