**Though this is a remote position, candidates need to be based in or near the Indianapolis, IN area as t raining will be at our Headquarters in Indianapolis as well as mandatory quarterly meetings.**
The Customer Service and Tracking Representative contributes to meeting Langham’s goals of exceptional customer service, quality, process improvement, and profitability by assisting customers to control their flow of supply chain raw materials, works-in-progress, and finished goods, and ensuring customers’ pickups and deliveries are completed as required. The Customer Service and Tracking Representative is ultimately responsible for the tracking of all shipments, i.e., meeting customer expectations of pick up, delivery, escalation and problem resolution.
Key outcomes expected
Critical skills, knowledge, and behaviors
Experience and Education
Physical Demands and Work Environment: Will spend majority of time sitting working on computers and telephones. This position is working from home.
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