Job Description

Job Description:

• The Global Quality Systems Team manages quality systems. The team is responsible for organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported. These objectives help to ensure that we develops, manufactures, and ships quality products which are safe and regulatory compliant. This is a new team being developed as we embarks on a path of digital transformation for the Quality, Safety, Regulations, and Compliance organization.

The Opportunity:

• We are currently seeking a Communications Training Coordinator, hybrid (East Aurora, NY). In this position you will collaborate with a global team who are responsible for organization change management of quality systems and associated processes. You will create communications and schedule regular updates to all Global Quality Systems users. You will assist with training documents and presentations. You will provide communications research and evaluation of communications effectiveness This candidate will effectively communicate information and ideas in written and verbal formats, engage and attract followers online and build and maintain relationships. This position works closely with the Global Quality Systems Training and Technical teams. This position reports to Associate Manager Global Quality Systems.

What Your Impact Will Be:

• Joining the Team on the ground floor, you will have a significant impact on the digital transformation for the Quality, Safety, Regulations, and Compliance organization.
• Assist in developing, training, and communicating a best-in-class organizational change management operating model.
• Collaborate with and support the training team to develop effective and engaging training (method, materials, and media)
• Produce content and voice over for training videos and user guides.
• Partner with the technical team on solving user support issues, enhancements, and new projects to ensure successful implementation with end users.
• Develop and maintain a calendar of communication opportunities.

What We’re Looking For:

• English language, grammar and punctuation expert.
• Exceptional writing and presentation creation skills.
• Strong communication and presentation skills (in person and virtual) must be comfortable being on camera during virtual meetings.
• Experience developing training videos/media.
• Comfortable using your voice in demonstration videos.
• Establish effective working relationships at all levels.
• High level of proficiency in Microsoft Office 365.
• Learn new tools quickly.
• Experience training in a corporate/professional environment.
• Ability to participate in meetings and calls outside of normal working hours (late night or early morning)
• 3+ years supporting information technology end users.
• Bachelor’s Degree or Equivalent.

Experience Required: Level 2

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Name: Jatin Gandhi

Designation: Sr. Recruiter

Job Id: 25-38586

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