Job Description

Training Manager/ Lead

Must be a U.S. citizen and eligible to maintain a clearance

Summary

Advanced Technology Systems Company in Gilbert, AZ is looking for an experienced Training Manager/ Lead. The Training Manager/Lead will utilize their technical knowledge to train Field Service Representatives (FSRs) and system users on the use of ISR Surveillance System and Subsystems, locally and abroad. In addition, will be the customer service focal for the product post sales and delivery. The right candidate will be successful in executing the training curriculum based on the company’s business goals and to the needs of our clients. This person will be a strategic thinker, a strong decision maker, and will possess strong organizational and time management skills.

Essential Responsibilities

• Hiring, training and managing staff members
• Tracking goals and deliverables
• Leading the team and providing direction
• Being a fair leader to increase team productivity
• Create a curriculum to facilitate user-based training
• Train FSRs and users to maintain/troubleshoot mechanical, electrical and software systems
• Possess technical knowledge in areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, etc.
• First point of contact with US Navy, US Air Force, Army and other Government agencies as it relates to providing training to end users
• Prepare and deliver engaging, informative, and well-organized training presentations
• Assess FSR and equipment user skills, performance, and ability to operate and maintain the fielded equipment
• Be the customer interface with non-Government, foreign military, and commercial organizations
• Liaison with current and future Contracting Officers; assist with communication flow, resolve issues, identify needs, and translate training goals into actionable plans
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Regularly evaluate current training material to ensure the training courses are efficient, meeting business needs, and improving performance
• Regularly evaluate product user manuals for correctness and for product updates
• Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. Continuous communication is key
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Hold regular status meetings to effectively communicate relevant project information with executive management
• Resolve and/or escalate issues in a timely fashion
• Communicate difficult/sensitive information tactfully
• Regularly attend client meetings, trade shows, conferences, etc.

Required Qualifications

• Bachelor’s Degree in a Technical or related field Preferred.
• 10+ years of technical training experience
• Military experience preferred
• Experience within the DOD programs
• Experience developing and mentoring training personnel
• Proficiency within Microsoft Office Suite, specifically PowerPoint and Excel.
• Self-motivated individual who can work independently or as a team
• Confidentiality and company loyalty are a must
• Able to interface with VIP’s, personnel, international executives, and others
• Able to multi-task and adapt in a fast-paced environment
• Detail oriented with strong follow through and organizational skills
• Good writing, technical, analytical, and problem-solving skills
• Must be able to obtain and maintain a Government Security Clearance, Top Secret Clearance preferred
• Must be willing to travel

Physical Demands & Work Environment

• Work is typically performed in an office setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
• Must have the ability to lift 15-25 pounds
• Must be able to read, write and speak English
• Travel overseas may be required

ATSC is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.

Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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