Job Description
Treatment Coordinator/Insurance Specialist
Job Title: Treatment Coordinator
Location: Bedminster, NJ
Employment Type: Full-Time
Pay Range: $24/hr - $29/hr
Hours: Mon-Thurs 8:30-5:30 with 1 hour lunch, 8:30-3 Fri, no weekends!
About Us
We are Polished – General & Cosmetic Dentistry, a women-owned and led practice committed to delivering a modern, patient-centered experience. Our mission is to blend clinical excellence with the warmth and hospitality of a boutique setting, creating a space where patients feel genuinely cared for, heard, and confident in their health journey. As part of our founding team, you’ll play a key role in shaping our patient experience and practice culture from the ground up. We’re redefining what it means to go to the dentist—and we’re looking for exceptional teammates to help bring that vision to life.
About the Role:
We're looking for a motivated and experienced Treatment Coordinator who can serve as a critical link between clinical care and the patient experience. You’ll support patients by clearly explaining treatment options, helping them understand their insurance coverage, and making them feel confident in their care plan. This role is ideal for someone who combines professionalism with empathy and can communicate complex information in a patient-friendly way.
What You’ll Do:
Collaborate with dentists and hygienists to understand recommended treatment plans
Verify patient's insurance prior to every appointment
Present treatment plans to patients and answer related questions
Educate patients on procedures, expected outcomes, and timelines
Discuss financial options, insurance benefits, and out-of-pocket costs
Assist patient in applying for 3rd party financial services to cover costs of dental treatments
Submit insurance pre-authorizations and help resolve insurance issues
Follow up with patients who are pending treatment to ensure continuity of care
Maintain detailed and accurate patient records using dental software
Support front desk operations as needed
What We’re Looking For:
2+ years of experience in a dental office, trained in insurance verification and treatment coordination
Strong knowledge of dental procedures and terminology
Familiarity with dental insurance plans and billing processes
Excellent communication and presentation skills
Ability to build rapport and trust with patients
Highly organized, detail-oriented, and proactive in follow-ups
Experience with dental practice management software preferred (e.g., Dentrix Ascend)
What We Offer:
A beautiful, modern practice focused on comfort and patient experience
A supportive, collaborative team environment
Opportunities to grow with the practice
Competitive hourly compensation
Employee discounts on dental services
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