Job Description

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Would you consider yourself a computer sorcerer? Want to use your superpowers for good? Discover the meaningful impact you can make by saving your client’s day as a CGI Digital Web Support agent! In this role, you’ll work with awesome teammates to problem solve and deliver broadband-speed customer service solutions.

Your typical day-to-day includes…

• Updating live client websites to add text, images, and additional content
• Maintaining and updating our client’s WordPress plugins and themes
• Putting on your detective hat to solve cyber mysteries
• Launching WordPress websites
• Facilitating interdepartmental communication and coordination to ensure client satisfaction and efficient problem resolution
• Innovating and finding new solutions for existing processes to enhance effectiveness and efficiency

You’re probably perfect for this role if…

• You have a firm understanding of HTML, CSS, and Javascript (Divi experience is a plus!)
• You’re excellent at managing time and multiple projects
• You have experience adding and maintaining DNS records and transferring domains
• You have 1-3 years of experience working in a web-focused or technical environment
• You’re a top performer — you demonstrate accountability, openness, and transparency
• You love staying up-to-date on the latest in the world of tech
• You have experience working with clients and are able to simplify complex technical information into terms they can easily understand
• You can seamlessly fluctuate between working independently and with a team
• You remain composed and adaptive while navigating the ever-evolving world of web
• You get bonus points if you have IDX, email setup & management, and E-commerce knowledge!

Which fictional character would we hire as a Web Support Specialist?

Felicity Smoak in Arrow!

Salary: $45,000

Benefits: Dental, Health, Vision, 401k, Employee Wellness Platform, Maternity and Paternity Leave, Basic Life Insurance, PTO, etc

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