Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans
* Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
* Work across functional lines to translate market trends and opportunities into supported business plans.
* Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more
* Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests
* Report all findings and ensure follow-up with customers,
* Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions
* Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
* Provide prompt written and/or verbal response to customer specific questions
* Develop training materials on new products and perform customer training together with Sales
* Organize workshops to prevent product failure and discuss possible design changes.
* Must be able to present and talk to both small and large groups comfortably.
* Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.
* Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
Safran Group...students with speech, language, and communication needs through Teletherapy . Our clinical support and leadership are strong. Our Teams... ...that is recognized by ASHA ASHA CCCs or CF State SLP License or in the process of applying for a License Teaching...
...time employees) Sick Leave accrued based on worked hours in alignment with Colorado requirements Employee Assistance Program Headspace membership RTD EcoPass (Denver Metro Area Only) ZayZoon Payroll Advance Services Camp Discounts for Employee Children...
...Travel Required: Yes, 10% of the Time Relocation Assistance:... ...impossible. Our employees are not only part of history, they're making... ...seeking an experienced Senior Web Solution Engineer to support the... ...requirements and technical needs Develop and implement high-level architectural...
...joyful, inclusive, and high-achieving culture for both scholars and staff. Where are or schools located? Girls Prep Bronx II(K - 8th Grade)~ Address ~263 E 203rd St, Bronx, NY 10458 Transit Subway:4, B, D Bus:Bx1, Bx2, Bx10, Bx25, Bx26, Bx28, Bx34, Bx38...
...attorney-plaintiff Location: Lo Angeles - Remote PAGA, Hours & CLASS ACTION) Advise... ...government agencies, and in private legal matters. Communicate with their clients,... ...and others involved in the case. Conduct research and analysis of legal problems. Interpret...