Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans
* Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
* Work across functional lines to translate market trends and opportunities into supported business plans.
* Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more
* Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests
* Report all findings and ensure follow-up with customers,
* Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions
* Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
* Provide prompt written and/or verbal response to customer specific questions
* Develop training materials on new products and perform customer training together with Sales
* Organize workshops to prevent product failure and discuss possible design changes.
* Must be able to present and talk to both small and large groups comfortably.
* Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.
* Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
Safran Group-Service, diagnose and make repairs on all types of boats and marine engines including inboards, outboards and sterndrives -Make lake service calls and trailer boats to the lake for testing when necessary -Provide service manager and /or customer with detailed and accurate...
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