Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans
* Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix
* Work across functional lines to translate market trends and opportunities into supported business plans.
* Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more
* Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests
* Report all findings and ensure follow-up with customers,
* Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions
* Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support
* Provide prompt written and/or verbal response to customer specific questions
* Develop training materials on new products and perform customer training together with Sales
* Organize workshops to prevent product failure and discuss possible design changes.
* Must be able to present and talk to both small and large groups comfortably.
* Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.
* Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket
Safran GroupJob responsibilitiesTranslation workResponsible for translating Russian texts into Chinese, or translating Chinese texts into Russian, including but not limited to business documents, contract agreements, technical materials, market reports, etc.Ensure the accuracy...
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