Job Description
Carvana Wholesale Team Lead
Position Overview:
What you'll be doing:
● Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses;
determine areas of opportunity and the appropriate steps to improve.
● Actively train, manage and develop the team by providing in the moment coaching, feedback
and mentorship related to operations and customer experience; regularly communicating and
coaching employees.
● Lead Associate Director, Area Manager and Operations Manager site visits and keep leaders up
to speed on any changes occurring at the site level.
● Work with leadership to define team objectives.
● Generate, monitor and understand reports to support business needs while presenting to upper
management.
● Provide vision and guidance for site specific "Areas of Responsibility".
● Recognize and reinforce individual and team accomplishments by using existing organizational
tools and programs as well as by finding new, creative and effective methods of recognition.
● Regularly participate in recruiting and communicating with external candidates.
● Actively participate in the development and growth of the team.
● Manage site operations, consumer outreach, employee development and a portfolio of
non-retail vehicles.
● Identify and make important strategic decisions within the scope of the role.
● Serve as a subject matter expert on vehicle trade intake operations and validation procedures.
● Address and effectively manage complex and sensitive customer- facing issues.
● Monitor the transportation of all inbound and outbound wholesale inventory.
● Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
● Manage daily workload and goals and create a strong and positive morale and spirit throughout
the team.
● Maintain site integrity by accurately tracking vehicles and ensuring regular upkeep of facilities.
●Automotive Experience Preferred
● 3+ years of leadership experience
●Proven history of developing and coaching employees
● Prior experience with strategic planning, process improvement, and guiding teams to exceed
goals
● Valid driver's license with a clean driving record, compliant with Company guidelines.
● Ability to operate a computer and/or tablet
● Ability to effectively delegate tasks to team members
● Ability to work as a team player and interact with customers, managers and coworkers in a
positive, professional and courteous manner
● Ability to multitask, problem solve, and prioritize effectively
● Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs
● Ability to frequently drive
● Ability to push and pull in an environment that could be cold, hot, wet or noisy
● Ability to be around fumes or odors that are from vehicles under maintenance
● Ability to work in various weather conditions such as: rain, snow, heat, etc
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
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