Customer Service Professional (Weekend work required) Job at Alltech, Sterling, VA

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  • Alltech
  • Sterling, VA

Job Description

Client Services Professional - Join a Family-Owned Business Rooted in Loudoun County

Transforming the Home Services Experience Through CARE and Innovation

At AllTech Services, Inc. , a family-owned home services company based in Loudoun County, VA , we don't just answer phones-we create real, human connections. As a Client Services Professional , you'll be the welcoming voice of our company and mission: Transforming the home services experience through care and innovation.

Every call you take is a chance to live out our core CARE values :

C.A.R.E.
  • Curiosity - You seek to understand every customer's unique needs and continuously grow in your role.
  • Ambition - You strive for excellence in every client interaction and take pride in growing your skills.
  • Responsibility - You follow through, do what's right, and show up with integrity.
  • Empathy - You listen first and treat customers like family-with kindness and respect.
Why Join AllTech?

Located in the heart of Loudoun County , AllTech Services is proud to be a trusted, family-owned HVAC and plumbing company serving Northern Virginia for over 20 years. With more than 35,000 five-star reviews , our reputation is built on one thing: putting people first.

We've been recognized as:
  • Best Contractor to Work For - HVAC & Plumbing Magazine (Eastern Region)
  • Best Workplace in Virginia - Inc. 5000
At AllTech, we combine small-town values with big-league innovation. Our family culture sets us apart-and your success is part of our story.
What You'll Do - Make Every Call Count

As a Client Services Professional , you'll be the first point of contact for customers in Loudoun County and throughout Northern Virginia . Whether it's scheduling HVAC service or answering plumbing questions, you'll deliver a white-glove customer experience every time.

You'll:
  • Lead with Empathy , making every caller feel like family.
  • Use your Curiosity to understand client needs and provide the right solutions using Google-integrated software.
  • Demonstrate Responsibility by documenting all calls accurately and following processes consistently.
  • Show Ambition by offering our Maintenance Plans (and earning commissions when customers enroll).
  • Collaborate with your team to solve problems and elevate the customer experience .
  • Represent our family business with confidence and compassion .
What You Bring

You're not just friendly-you genuinely care about people. You thrive in a fast-paced customer service role and want to grow with a local Loudoun County business that values your potential.

You:
  • Have call center or customer service experience (preferred).
  • Communicate clearly, professionally, and kindly.
  • Are passionate about helping others and solving problems.
  • Embrace learning with curiosity and excitement.
  • Take pride in staying organized, punctual, and accountable.
  • Want more than just a job-you're looking for a career in a close-knit, family-run company .
What We Offer - CARE in Action

Health & Wellness
  • Aetna Health Plans (low deductibles; 80% premiums covered)
  • Vision & Dental (including orthodontics)
  • Wellness Program : FREE mental health sessions, diagnostic screenings, chiropractic care & more
  • Company-paid Life Insurance ($25K) and optional short- and long-term disability
Financial & Growth
  • Weekly Pay via direct deposit
  • Bonus programs for Client Services and Dispatch teams
  • 401(k) with a 4% match starting Day 1
  • Tuition Reimbursement to support your personal and professional goals
Time Off & Perks
  • 80 hours PTO + 8 paid holidays (including your birthday!)
  • On-site gym , full kitchen (with pizza oven!), massage chairs, soft-serve ice cream, and more
  • Monthly events, food trucks, birthday celebrations, and family fun days
More Than a Job-It's a Career with a Loudoun County Leader

At AllTech Services, we're more than a workplace-we're a family-owned business that treats you like family . Our Loudoun County roots run deep, and we're passionate about helping our team grow both personally and professionally.

If you're looking to join a local company that leads with purpose and people-first values , we want to hear from you.

Apply now and start your career with Loudoun County's most trusted family-owned home services company.

Department Contact Center Role Customer Service Professional Locations Sterling Headquarters Alltech

Job Tags

Weekly pay, Holiday work, Temporary work, For contractors, Local area,

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