We would like to welcome into our executive team a Chief Medical Officer who can integrate into the leadership values & behaviors of the Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center (CCM). Since it began in 1993, CCM has functioned as the FQHC that services all of the isl& of Maui apart from Hana.
Over the last decade, we have been making an intentional journey toward system transformation via a commitment to process improvement, distributive leadership, trauma-informed management, & people-centered design. To continue that journey, we are looking specifically for an executive team member who can demonstrate, beyond technical competence, the following:
• A high degree of self-awareness, introspection, & self-leadership.
• An ability to take initiative & display moral courage in making & owning decisions during challenges
• Leading by example (especially by participating in the work as well as showing deep understanding of the work of their service lines).
• Empathetic leadership to lead & develop teams & individuals in their service lines.
• A commitment to continuous learning & teachability.
• A commitment to technical excellence as it relates to their service line, as well as, profound organizational & systems thinking at both abstract & practical levels.
Please follow our job posting to read more about the specific job requirements.
PRIMARY FUNCTION: Functions as a strategic member of the executive team of the Community Clinic of Maui, Inc. dba M?lama I Ke Ola Health Center. Works to grow organizational capacity in order to meet current healthcare trends, the needs of the community of Maui, & regulatory requirements of the state & federal government. Provides complete, comprehensive, & trauma-informed outpatient medical care to an assigned panel of patients.
POSITION SUPERVISES: Medical Department Heads & Providers, Dental Director, Clinical Operations & Quality Director, & Administrative Services Coordinator.
REPORTS TO: Chief Executive Officer (CEO)
ESSENTIAL DUTIES & FUNCTIONS
A. PARTNERS WITH EXECUTIVE TEAM TO ALIGN ORGANIZATIONAL STRATEGY, SYSTEMS, & CULTURE
• Will require a level of high proficiency or expertise in
1. FQHC Regulatory & Accreditation Requirements
2. Relevant state & national health policy (FQHC context)
3. Major Healthcare Trends
4. Organizational & Systems Thinking
5. Change Management
• Partners with the CEO & executive team to develop strategies & supportive systems to meet the needs of the community of Maui & empower the staff to do so.
B. SUPERVISORY RESPONSIBILITY
• Will have final responsibility for oversight of licensed independent providers (LIPs) in the medical– Adult Medicine, OBGYN, Pediatrics, & Psychiatry - & dental departments at all clinic sites. These include physicians, nurse practitioners, certified nurse midwives, dentists, & dental hygienists.
• Oversight will include:
1. Provider appointment & reappointment activities including overseeing credentialing & privileging processes of providers for approval by the Board of Directors.
2. Ensuring & educating LIPs on organizational policies & procedures, as well as rules & regulations unique to FQHC context.
3. Ensure access to education about key organizational initiatives, as well as m&atory regulatory & accreditation requirements of the organization.
4. Oversight of clinical committee functions.
5. Ensuring all LIPs demonstrate commitment to professional & respectful conduct to their colleagues, co-workers, & patients in a trauma-informed manner.
• Serves an example of the following leadership & primary care best practices for:
1. Team Based Care
2. Trauma Informed Care
3. Harm Reduction
4. Population Health
5. Process Improvement
C. RECRUITMENT & ONBOARDING
• Will require at least an advanced beginner level in
1. Workplace Discrimination Laws
2. Wage & Hour Laws & Employee Benefits Laws
3. Workplace Safety Laws
• Continually develops the recruitment & onboarding policy, procedures, & strategy in conjunction with HR, to align with organizational strategic priorities.
• Will work with the HR department on recruitment & selection of medical & dental providers with a focus on organizational fit & high-quality care.
• Will ensure job descriptions for medical providers are current & aligned to the strategic direction of the organization & the needs of the community.
• Will ensure onboarding of new medical & dental providers.
D. QUALITY ASSURANCE & QUALITY IMPROVEMENT
• Will require a level of high proficiency or expertise in
1. Process Improvement Methodology
2. Quality Assurance Methodology
3. Risk Analysis & Risk Management
4. Environment of Care & Infection Control
5. Quality Metrics & Implementation for HRSA UDS, NCQA PCMH, & HEDIS
• Will require at least an advanced beginner level in
1. Data analytics
• Will be responsible for developing, updating & running the organizational quality & risk program & policies.
• Will directly oversee & provide guidance & training for the Clinical Operations & Quality Director role in the areas of quality improvement, quality assurance, & risk management.
• Will submit an updated annual quality & risk management plan based on HRSA UDS & NCQA PCMH for approval by the Board of Directors.
• Oversee clinical requirements & peer review activities to meet FTCA requirements.
• Oversee preparation & represent organizational performance in this area during the HRSA Operational Site Visit (OSV).
E. RISK MANAGEMENT
• Will require a level of high proficiency or expertise in
1. Risk Analysis & Risk Management Methodology
• Will serve as the Claims Management liaison for the CEO to ensure timely communication related to patient claims against providers &/or the organization with necessary parties including health center legal counsel & the HHS OGC. Will ensure updated litigation holds related to patient claims.
• Will lead relevant staff in the risk analysis of various categories of adverse events in clinical care as well as clinical operations, as well as creating risk mitigation responses.
• Oversee preparation & represent organizational performance in this area during the HRSA Operational Site Visit (OSV).
F. POPULATION HEALTH & VALUE BASED CARE
• Will require a level of high proficiency or expertise in
1. Population Health methodology
2. Value Based Care
3. Risk Stratification
• Will require an advanced beginner level in
1. Payment Transformation
2. Health Information Technology
3. HIPAA
4. Relevant state & national health policy as applies to FQHCs
• Will demonstrate an understanding of information systems & HIT to support the organization’s growing strategic priority of population management.
• Leads clinical staff development & transformation to support the enhancement of population health for community of Maui.
• Leads clinical staff development & transformation to support the shift to value based models of care.
• Create & lead development of coordinated care delivery models.
G. TEAM-BASED & PATIENT-CENTERED OUTPATIENT CARE
• Will require a level of high proficiency or expertise in
1. Team Based Care
2. Patient Centered Medical Home (NCQA standards)
• Champion & transform staff workflows & culture towards team-based care.
H. CLINICAL OPERATIONS
• Will require a level of high proficiency in
1. Project Management
2. Environment of Care & Infection Control
3. Patient Access & Patient Experience Metrics
4. Clinical Productivity, Staffing Optimization, & Departmental Budgets
• Will directly oversee & provide guidance & training for the Clinical Operations & Quality Director role for optimization of clinical operations.
H. WORKFORCE DEVELOPMENT
• Will champion, develop, or oversee development in the organization of incumbent staff including:
1. Clinical Staff Development Program
2. Leadership development program for managers & directors
• Champion, strategically develop, or oversee development of training partnerships for trainees in key areas of the organization e.g., medical, nursing, dental, behavioral health, & other key roles.
I. CLINICAL ROLE
• Provides complete, comprehensive, & trauma-informed outpatient medical care to patients.
• Maintains timely completion of patient encounters with exemplary clinical workflows.
• Serves as an example of knowledge, skills, & abilities in the leadership areas described above.
J. GENERAL EXPECTATIONS
• Understands & commits to the mission, vision, & values of the Community Clinic of Maui.
• Adheres to the Community Clinic of Maui's policies & procedures.
• Maintains effective work relationships with clinic personnel & the public.
• Actively participates in departmental & organizational meetings.
• Commits to treating all co-workers & patients with respect & understands that the organization has zero-tolerance for workplace violence.
QUALIFICATIONS
Education & Licensure:
• Graduate of an accredited school of allopathic or osteopathic medicine.
• Must be BE/BC in Family Medicine or Internal Medicine due to the following strategic considerations:
• the majority of medical patients served by the clinic are adults with chronic illness
• the majority of clinical outcomes & process improvement expectations focused on by HRSA are based on adults with chronic illness
• payment transformation & value based care expectations by health plans are largely focused on adults with chronic illnesses
• Current license to practice medicine in the State of Hawaii.
• BLS (Basic Life Support) certification course.
• DEA & NED
• TB clearance within previous 12 months, annually thereafter
Experience:
• At least five years’ clinical experience & three years’ management experience, preferably in FQHCs.
Skills:
• Computer literacy: Ability to understand & operate necessary computer equipment & software programs.
• Electronic Health Records competence
• Ability to perform a dual role as both a C-Suite Chief Medical Officer at 50% & an Adult Medical Providers serving patients at 50%.