Client Success Team Operations Coordinator (Remote) Job at INFUSE, Jackson, MS

U3NaR2hvakx0Y1hpNE9HYzZVd2VxR2xVY3c9PQ==
  • INFUSE
  • Jackson, MS

Job Description

Job Description

Job Description

OUR HIRING PROCESS:

  • We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
  • We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
  • At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
  • From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

    INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Team Operations Coordinator (Remote) to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. The Floating Backup will be expected to handle regular reporting, communicate campaign performance, and step in to help with other tasks as needed to maintain smooth operations while our team members are out of the office. This role is designed to be flexible, adapting to periods when additional support is needed.

Key Responsibilities:

  • Campaign Management & Execution:
    Assist in building, launching, and optimizing campaigns. Ensure campaigns are executed smoothly and troubleshoot any issues that arise during team member absences.
  • Client Communication:
    Act as the primary point of contact for clients in the absence of team members. You will be responsible for providing updates on lead delivery status, addressing client questions, and ensuring clients are informed about the ongoing performance of their campaigns.
  • Internal Team Collaboration:
    Work closely with internal teams to ensure that campaigns are running on track. Communicate any updates, changes, or issues promptly, and keep team members aligned on the goals, progress, and adjustments needed during a team members absence.
  • Quality Control:
    Perform quality checks on client facing deliverables to ensure they meet the company and client standards before being delivered. Ensure accuracy and high-quality execution in all materials.
  • Reporting & Updates:
    Maintain communication with both clients and internal teams regarding campaign performance. Ensure timely delivery of reports and status updates, addressing any potential issues before they become problems.
  • Additional Support:
    Provide additional assistance as needed, including data entry, updating internal platforms, managing calendars, or other related tasks that may arise during team absences.

Job Tags

Flexible hours,

Similar Jobs

Jobconversion, LLC

Remote Data Entry & Admin Assistant Flexible Hours Job at Jobconversion, LLC

 ...A reputable remote work company is seeking data entry clerks for a flexible work-from-home position. Ideal candidates will have accurate typing skills, a minimum typing speed of 30 words per minute, and be proficient in basic PC skills. The pay ranges from $16 to $30 per... 

AT&T

Bilingual Call Center Sales and Retention Representative (English/Spanish) - Hybrid Job at AT&T

 ...who are not intending on attending the event, please continue to apply on this application. This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW... 

Anyscale

Senior Product Marketing Manager (San Francisco) Job at Anyscale

 ...Role Summary You are a product marketing maven in search of a mission in the AI space. Join us...  ...Qualifications: ~ Bachelors degree in an engineering or science discipline ~4+ years of...  ...within Product Marketing, Product Management, Management Consulting, Product... 

Gilchrist Metal Fabricating Co Inc

Cnc Machinist Job at Gilchrist Metal Fabricating Co Inc

CNC Machinist Join our team at Gilchrist Metal Fabricating Co Inc in Hudson, NH as a CNC Machinist. We are a leading provider of metal fabrication services, specializing in welding, machining, and assembly for various industries. If you are looking for a dynamic work environment... 

Educators 4 Excellence

Special Projects Manager to the CEO Job at Educators 4 Excellence

 ...Special Projects Manager to the CEO Reporting to the Chief Advancement Officer and directly supporting the CEO, the Special Projects Manager (SPM) will support E4E's next phase of development by serving as a trusted operational lead for the CEO, the Executive Team,...