Job Description

Job Description

Job Description

Salary:

Join us as a Concierge at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, and inspiration for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals, we hold our values close to us, including environmentalism and merit, fairness, and equality, to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our companys green initiatives in alignment with Park Citys goals to achieve zero-carbon and zero waste by 2030.

Your Role:

We are seeking an experienced and dynamic Luxury Concierge with strong sales capabilities to deliver exceptional, personalized service to guests across three distinct markets. In addition to curating the guest experience, the ideal candidate will actively identify opportunities to enhance guests' stays through upselling premium services, experiences, and exclusive amenities. You will serve as the primary point of contact, ensuring seamless coordination from pre-arrival through post-departure while maximizing revenue opportunities.

Location: Park City, Utah - On Site

Job Type : Full-time

Your Responsibilities:

• Act as a trusted resource for guests, curating tailored recommendations and securing bookings for activities, dining, transportation, and premium services based on guest preferences.
• Establish meaningful connections with guests to understand their needs and enhance their experience through upselling luxury services such as private chefs, exclusive tours, and personal shopping.
• Proactively identify upselling opportunities to enhance the guest experience and increase revenue by offering additional services, experiences, and bespoke packages.
• Collaborate with the sales and marketing teams to align on guest offers and new sales initiatives that will drive incremental revenue.
• Maintain a comprehensive understanding of pricing structures for concierge services, ensuring clear communication and value delivery to guests.
• Engage with guests before their arrival to gather special requests, upsell premium experiences, and finalize personalized itineraries.
• Partner with internal teams to ensure properties are prepared to the highest standards before guest arrival, with all additional services booked in advance.
• Remain available throughout the stay to facilitate guest needs, resolve issues swiftly, and continue identifying sales opportunities.
• Maintain a deep knowledge of local markets, vendors, and premium services, ensuring guests receive the most exclusive and tailored recommendations.
• Proactively anticipate guest needs, ensuring every detail of their stay is curated with luxury and exclusivity in mind.
• Collaborate with property management to ensure homes are maintained at the highest standard throughout the guests stay.

Requirements:

• Proven experience in luxury hospitality, concierge roles, or sales, preferably within vacation rentals, hotels, or resorts.
• Strong sales acumen with demonstrated ability to upsell services and create revenue-generating opportunities.
• Excellent communication and negotiation skills with a focus on guest relations and satisfaction.
• Knowledge of luxury services, vendors, and experiences in each market served.
• Flexibility to work evenings, weekends, and holidays based on guest needs.
• Strong organizational skills, attention to detail, and ability to handle multiple tasks in a fast-paced, guest-focused environment.

Bonus Qualifications:

Passion for Luxury: A genuine passion for luxury lifestyle and real estate, with a desire to exceed expectations and create unforgettable experiences for clients

Hospitality Experience: Background in hospitality to provide valuable insights on our industry and support our staff in providing exceptional service to guests

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one
• Competitive compensation that reflects the employees level of experience
• A benefits package which includes health and dental insurance, 401(k) matching, paid time off, mental health time off, flexible work arrangements, and more

Success in the First 30 Days:

Within the first 30 days of working with Abode, our goal is that the ideal candidate will have:

• Mastering company knowledge and understanding the property portfolio across the three markets.
• Familiarize yourself with the local luxury vendors, service providers, and partners to ensure you can offer recommendations and connections that align with the companys high standards.
• Build strong relationships with internal teams to ensure smooth collaboration on guest experiences and upselling opportunities.
• Begin establishing rapport with guests through personalized pre-arrival communications, ensuring a tailored and welcoming experience from the outset.
• Deliver personalized itineraries and service recommendations for each guest, showcasing your ability to curate unique luxury experiences.
• Proactively anticipate and meet guest needs, gathering feedback and responding to any issues quickly to enhance guest satisfaction.
• Begin identifying and executing opportunities to upsell premium services, experiences, or amenities to enhance guest stays.
• Partner with the guest services, sales, and marketing teams to understand ongoing promotions, premium experiences, or partnerships that could be leveraged to increase revenue.
• Demonstrate your ability to manage multiple tasks across three markets, ensuring timely communication and follow-up on all guest requests.
• Effectively handle any logistical challenges or last-minute requests, using creative problem-solving skills to maintain luxury service standards.
• Stay organized by developing and refining processes for tracking guest preferences, coordinating with vendors, and managing service deliveries across different properties and locations.

Qualitative Indicators of Success:

• Positive feedback from guests on their experiences and interactions with you.
• Recognition from leadership and peers for showing initiative, professionalism, and dedication to providing luxury service.
• A growing sense of confidence and comfort in navigating the unique demands of each market and delivering a seamless, high-end experience.

We look forward to reviewing your application.

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